What are the responsibilities and job description for the Business Development Center (BDC) Representative position at Ed Corley Ford?
Ed Corley Ford – Grants, New Mexico
Full-Time | Monday–Friday
Ed Corley Ford is looking for a motivated, friendly, and dependable individual to join our team as a Business Development Center (BDC) Representative.
If you enjoy talking with people, are comfortable using the phone and computer, and like helping customers, this could be a great opportunity for you.
Automotive experience is helpful, but it is not required. We are willing to train the right person.
What You’ll Do
As our BDC Representative, you will be an important connection between our customers and our dealership. You will help customers with both sales and service needs, provide timely follow-up, and assist with scheduling and confirming appointments.
Your responsibilities will include:
Responding to customer phone calls, texts, emails, and online inquiries
Making outbound calls to customers who have expressed interest in a vehicle or dealership service
Scheduling and confirming sales appointments
Assisting customers with scheduling and confirming service appointments
Following up with service customers regarding appointment needs
Following up with customers who missed or canceled appointments
Staying in contact with customers who have not yet purchased
Helping recover missed customer opportunities
Maintaining accurate customer information and notes in our customer management system
Reviewing dealership phone calls and identifying customers who may need additional assistance
Communicating appointments and customer needs to our sales and service teams
Completing daily customer follow-up and providing a simple daily activity report
What We’re Looking For
We’re looking for someone who is:
Friendly and comfortable speaking with customers
Dependable and punctual
Positive and professional
Organized and detail-oriented
Comfortable using computers, email, and text messaging
Able to communicate clearly over the phone
Self-motivated and able to stay productive throughout the day
Willing to learn and accept coaching
Able to work well with both our sales and service teams
Previous customer service, call center, sales, receptionist, or automotive dealership experience is a plus, but not required.
Schedule
Monday–Friday
8:00 AM–5:00 PM
Pay: $14.00 - $16.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
Salary : $14 - $16