What are the responsibilities and job description for the Banquet Services Manager position at ECWI Hospitality?
Our thriving hotel is looking for a dedicated banquet manager who is passionate about giving our customers an amazing banquet event experience. You will guarantee that each guest receives world-class service by working directly with them to book banquet space and present options that match their needs and budgets.
We also require someone with exceptional leadership abilities to supervise the banquet crew and maintain the best quality of hotel services. Our ideal candidate is a self-starter with 3 years of hospitality experience, preferably in management, and a strong commitment to client satisfaction. If this describes you, please apply as soon as possible!
Responsibilities:
- Create departmental rules, processes, quality standards, and cost-cutting strategies to continually enhance the customer-focused banquet area
- Send banquet event orders to on-site staff members so they are informed of necessary duties and assignments
- Document the outcome of each event to assess and make improvements on future events and processes
- Provide an optimal level of event service by supervising the banquet area's daily operations, including ordering supplies, supervising event space set-up, and determining staffing levels
- Engage with customers to go through banquet event options that suit their budget and go over any changes, questions, or concerns to ensure a quality product is provided
- Support the team's professional development by ensuring an effective training program and focusing on investing in staff's future development and success.
Qualifications:
- High school graduate or GED equivalent with a degree in hospitality management preferred
- Excellent communication skills for working with clients and other team members
- At least 3 years in a supervisory role in hospitality or food service
- Possess excellent computer skills, especially MS Office -Word, Excel, and Powerpoint
- Must have a strong focus on putting the guest first with exceptional customer service experience
About Company
ECWI Hospitality locations are managed by GF Hotels and Resorts. These properties consist of:
- The Lismore Hotel - A DoubleTree by Hilton (Informalist, Dive, ECDC)
- The Oxbow Hotel (The Lakely)
- Nucleus Cafe
- Racy D'Lenes Coffee Lounge