What are the responsibilities and job description for the Banquet Services Manager position at ECWI Hospitality?
Our thriving hotel is looking for a dedicated banquet manager who is passionate about giving our customers an amazing banquet event experience. You will guarantee that each guest receives world-class service by working directly with them to book banquet space and present options that match their needs and budgets.
We also require someone with exceptional leadership abilities to supervise the banquet crew and maintain the best quality of hotel services. Our ideal candidate is a self-starter with 3 years of hospitality experience, preferably in management, and a strong commitment to client satisfaction. If this describes you, please apply as soon as possible!
Responsibilities:- Ensure a quality product is provided by communicating with clients about banquet event options that match their budget, and go over any adjustments, questions, or concerns
- Document the outcome of each event to assess and make improvements on future events and processes
- Provide an optimal level of event service by supervising the banquet area's daily operations, including ordering supplies, supervising event space set-up, and determining staffing levels
- Develop policies, procedures, quality standards, and cost-saving measures within the department to continuously improve the customer-focused banquet area
- Relay all event orders to on-site banquet staff members so they are made aware of their duties and responsibilities
- Support the team's professional development by ensuring an effective training program and focusing on investing in staff's future development and success.
- This role requires a strong emphasis on putting the guest first and providing exceptional customer service
- High school graduate or GED equivalent with a degree in hospitality management preferred
- Possess excellent computer skills, especially MS Office -Word, Excel, and Powerpoint
- At least 3 years in a supervisory role in hospitality or food service
- Display excellent communication skills with clients and coworkers
ECWI Hospitality locations are managed by GF Hotels and Resorts. These properties consist of:
- The Lismore Hotel - A DoubleTree by Hilton (Informalist, Dive, ECDC)
- The Oxbow Hotel (The Lakely)
- Nucleus Cafe
- Racy D'Lenes Coffee Lounge