What are the responsibilities and job description for the Manager, Employee Relations position at ECU Health?
Position Summary
The Manager of Employee Relations is responsible for establishing and developing trusted relationships with local Leadership, the HRBP teams, and key stakeholders. Additionally, this position will be responsible for the system coordination and management of team member relation issues amongst the Employee Relations team. Leads the day-today administration of the team member relations function for assigned multi-facility locations to include consultation on team member relations issues for staff and leadership. Facilitates initiatives to foster a positive team member relations environment that aligns with the mission and values of ECU Health. This individual serves as the subject matter expert responsible for team member relations investigations and reporting; identifies and recommends solutions.
Responsibilities
Demonstrates a visible working style, acts in a manner that is consistent with and shows commitment to the values.
Leads in the system coordination and management of employee relation issues.
Directly responsible for the Employee Relation Consultants.
Develops direct reports by focusing on building HR competencies and team member relation acumen.
Serves as the subject matter expert on employment laws and appropriately applies information to employee relation matters.
Creates legally sound solutions to complex cases and maximizes opportunities for success of employees and the business.
Provides Employee Relations coverage and support after hours as needed (24 hours support).
Helps to maintain a positive employee relations climate by facilitating discussions or by providing consistent advice and guidance to managers and employees for problem resolution of work-related conflict.
Coaches departmental leadership in carrying out their responsibilities on employee relations matters.
Conducts investigations and recommends resolution for all employee relations problems.
Meets regularly with HRBP managers to advise of recent employee relations matters and review facility specific analytics.
Recognizes patterns and anticipates employee-related issues; Develops, recommends, and initiates appropriate steps for resolution in accordance with policies and procedures.
Supports Legal in conducting employee relations investigations or pending litigation.
Oversight of the more complex team member relation issues with partnership of key stakeholders.
Orients new leaders to the processes and philosophy of the Employee Relations partnership.
Reviews and provides constructive feedback on Corrective Action documentation and recommends the appropriate level of corrective action. Interprets Human Resource policies and procedures.
Oversees unemployment claims and hearing process.
Collaborates with stakeholders regarding compliance initiatives and campaigns. Advises and monitors non-compliance and corrective actions taken.
Responsible for delivering key updates and data to the HR leadership.
Facilitates positive relationships and communications between team members and departments, through various means, such as attending meetings, having one-to-one communications, and generally being visible and accessible to colleagues and staff.
Adopts a mindset of continuous improvement and commitment to enhancing service delivery to customers.
Actively participates in team huddles and meetings. Provides updates and feedback in a positive, professional manner. Communicates concerns through appropriate outlets with a focus on mutual respect and understanding.
Cross train to ensure working knowledge of various tasks within the department in order to back-fill and/or provide support to teammates as needed.
Minimum Requirements
Bachelors Degree is required
Masters Degree is preferred
Other Information
5 -7 years of experience is required.
This is an onsite position.
ECU Health
About ECU Health
ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.
The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.
General Statement
It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.
The Manager of Employee Relations is responsible for establishing and developing trusted relationships with local Leadership, the HRBP teams, and key stakeholders. Additionally, this position will be responsible for the system coordination and management of team member relation issues amongst the Employee Relations team. Leads the day-today administration of the team member relations function for assigned multi-facility locations to include consultation on team member relations issues for staff and leadership. Facilitates initiatives to foster a positive team member relations environment that aligns with the mission and values of ECU Health. This individual serves as the subject matter expert responsible for team member relations investigations and reporting; identifies and recommends solutions.
Responsibilities
Demonstrates a visible working style, acts in a manner that is consistent with and shows commitment to the values.
Leads in the system coordination and management of employee relation issues.
Directly responsible for the Employee Relation Consultants.
Develops direct reports by focusing on building HR competencies and team member relation acumen.
Serves as the subject matter expert on employment laws and appropriately applies information to employee relation matters.
Creates legally sound solutions to complex cases and maximizes opportunities for success of employees and the business.
Provides Employee Relations coverage and support after hours as needed (24 hours support).
Helps to maintain a positive employee relations climate by facilitating discussions or by providing consistent advice and guidance to managers and employees for problem resolution of work-related conflict.
Coaches departmental leadership in carrying out their responsibilities on employee relations matters.
Conducts investigations and recommends resolution for all employee relations problems.
Meets regularly with HRBP managers to advise of recent employee relations matters and review facility specific analytics.
Recognizes patterns and anticipates employee-related issues; Develops, recommends, and initiates appropriate steps for resolution in accordance with policies and procedures.
Supports Legal in conducting employee relations investigations or pending litigation.
Oversight of the more complex team member relation issues with partnership of key stakeholders.
Orients new leaders to the processes and philosophy of the Employee Relations partnership.
Reviews and provides constructive feedback on Corrective Action documentation and recommends the appropriate level of corrective action. Interprets Human Resource policies and procedures.
Oversees unemployment claims and hearing process.
Collaborates with stakeholders regarding compliance initiatives and campaigns. Advises and monitors non-compliance and corrective actions taken.
Responsible for delivering key updates and data to the HR leadership.
Facilitates positive relationships and communications between team members and departments, through various means, such as attending meetings, having one-to-one communications, and generally being visible and accessible to colleagues and staff.
Adopts a mindset of continuous improvement and commitment to enhancing service delivery to customers.
Actively participates in team huddles and meetings. Provides updates and feedback in a positive, professional manner. Communicates concerns through appropriate outlets with a focus on mutual respect and understanding.
Cross train to ensure working knowledge of various tasks within the department in order to back-fill and/or provide support to teammates as needed.
Minimum Requirements
Bachelors Degree is required
Masters Degree is preferred
Other Information
5 -7 years of experience is required.
This is an onsite position.
ECU Health
About ECU Health
ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.
The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.
General Statement
It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.