What are the responsibilities and job description for the Behavioral Health - Care Manager Specialist position at ECU Health?
ECU Health
About ECU Health Medical Center
ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.
Position Summary
It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.
About ECU Health Medical Center
ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.
Position Summary
- The Behavioral Health Case Management (BH CM) Specialist is responsible for processing external referrals and coordinating placement for patients requiring behavioral health services from the Emergency Department or non-psychiatric inpatient units.
- Responsibilities include pre-admission intake, benefit verification, and documentation in the designated ECU Health system.
- This role requires close collaboration with internal and external referral sources, including consult/liaison teams and emergency department staff.
- The specialist must manage multiple priorities efficiently, respond promptly to referrals, and demonstrate strong customer service skills.
- Knowledge of DSM criteria and involuntary commitment processes is essential.
- Bachelors degree or higher is required.
- Possess 3 or more years of assessment experience in either an inpatient behavioral health setting or an outpatient emergency services setting.
- Location/Department: ECU Health Medical Center (Greenville, NC) - Case Management Services
- This position is full-time (40hrs/week) - mid-shift weekdays
- Position hours: Monday to Thursday 1:00pm - 11:00pm
It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.
