Customer Care, Technical Specialist (HQ in Spring Branch, TX, Remote)

Asteria Learning, Inc. dba ECS Learning Systems, was founded in 2020 and is headquartered in Spring Branch, Texas (just north of San Antonio, TX). Our mission is to inspire the heart of educators to reveal the brilliance of every child. We are a startup with over 40 years of experience helping students meet and exceed expectations and demonstrate measurable learning gains. ECS Learning Systems, was founded in 1983 and acquired by Asteria Learning in 2020. The company produces high-quality printand digital supplementary educational materials, as well as professional development and personalized instructional services. ECS is a leader in innovative personalized learning solutions in the state of Texas as well as other states. Today we help over three hundred thousand students annually through our offerings under the brand STAAR MASTER®. We are expanding to become a national leader in education technology, so now is the time to join our vibrant and expanding company.

Core Values:

· We are Problem Solvers

· We are Proactive

· We are Adaptable

· We incorporate Perspective

· We are Purposeful

Responsibilities for this Position:

· Communicate technical issues over the phone to a variety of customers.

· Assists the customer in resolving technical problems.

· Follow up with customers to ensure that customer inquiries are resolved.

· Log and track inquiries and maintain history records and related problem documentation.

· Resolve or refer highly complex technical problems as appropriate.

· Order entry

· Quote creation and follow up.

· Answering of phones and responding to emails

· Providing friendly customer service includes but is not limited to:

o Helping customers track orders

o Give product details

o Help with website navigation

o Helping schools meet purchasing deadlines

o Answer customer web chats

· Other office duties

Qualifications

· Required High School Diploma or GED

· Must be detail oriented, organized, able to multi-task and toggle through multiple windows

· Excellent communication skills: telephone, written, e-mail, and interpersonal

· Software knowledge and experience: Microsoft Office, Windows Explorer, Outlook, data entry, basic computer skills, customer service, answering phone calls, etc.

· Experience with school Rostering software (Clever, One Roster, Classlink, etc)

· Experience with Learning Management Systems (Canvas, Google Classroom, Schoology, etc.)

· Knowledge of Agilix, strongly preferred

· Knowledge of Salesforce CRM and CPQ, strongly preferred

· Must be dependable and reliable

· Must have customer service experience

Compensation & Benefits:

· Compensation & Benefits:

o Based on experience ($17-$20 per hour)

o Full Time Monday- Friday 8 AM- 5 PM

o PTO and benefits available for full time employees that work over 30 hours per week.

o Discretionary annual bonus eligibility based on company and individual performance

· Flexible in-person & remote work environment

· Well-rounded business experience with small, yet thriving company

How to Apply:

· Submit a resume

· Highlight experience in Education Technology and customer service

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Spring Branch, TX 78070: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Spring Branch, TX 78070

Salary : $17 - $20