What are the responsibilities and job description for the IT Support position at ECS Corporate Services, LLC?
As IT Support, you strive to resolve complex issues in a timely manner. You are comfortable working through routine as well as unfamiliar issues. You work well in a team environment, but also independently. You know how to set the bar high and not only achieve that goal yourself - but bring others along with you. You get the "big" picture and want to contribute accordingly - and that's why you'll have all the opportunity for career growth within our company you'll want.
Responsibilities
- Providing high quality 1st level desktop support services to end users via telephone and/or remote access support
- Troubleshooting and resolving end user computer software and hardware issues to include computers, laptops, and printing devices
- Providing 1st level support, and 3rd party proprietary applications
- Troubleshooting and resolving basic network connectivity issues ensuring desktops computers interconnect seamlessly with diverse systems including file servers, email servers, application servers, and administrative systems
- Following appropriate steps for issue resolution, including keeping users informed of their ticket status, and escalating issues in conjunction with Help Desk processes and procedures as necessary
- Developing advanced knowledge of applications
- Answering end user questions by applying knowledge of computer software, hardware, networks, and established procedures
- Participation in team meetings and projects as a technical resource
- Assist with various projects as needed
- Working with vendor support contacts to resolve technical problems with desktop computing equipment and software
- Testing software and hardware to evaluate ease of use and whether product will aid end user in performing work
- Writing and/revising user training manuals and procedures
- Meet and maintain the managements provided service level agreements
- Other duties as requested by ECS Leadership
Qualifications
High school diploma or equivalent
0-2 years of related experience
About Us
ECS Group of Companies (ECS) was founded in 1988 with the goal to raise the standards of professional engineering consulting. Today, we are a leader in geotechnical, construction materials, environmental and facilities consulting services. We are employee-owned with more than 3,000 employees in 100 offices and testing facilities coast to coast. ECS is currently ranked #66 in Engineering News-Record's Top 500 Design Firms (April 2025), #148 in Engineering News-Record's Top 200 Environmental Firms (October 2025) and #50 in Zweig Group's Hot Firm List (May 2025). For additional information about ECS, visit: www.ecslimited.com.
ECS is an Equal Opportunity [EO] employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or other protected category. E-verify and federal drug-free work place compliant.