What are the responsibilities and job description for the Director, Patient Safety Organization & Consulting position at ECRI?
WHY CHOOSE ECRI?
ECRI is an inspiring place to work. We share a common mission to help healthcare organizations make smart, compassionate, and ethical decisions for patients. Consider these additional benefits of joining the ECRI team:
- Industry leadership: We have a long history and proven reputation in patient safety and medical technology research.
- On-the-job-learning: You will have the opportunity to work with specialists across medical science, patient care, healthcare management, and technology.
- Comprehensive healthcare benefits: We offer medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage.
- Retirement Savings: Our employees can participate in an employer-matching 403(b) Retirement Savings Plan.
- Additional benefits: ECRI offers additional benefits to our employees, including paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs (e.g. accident insurance, identify theft insurance, flexible spending accounts).
- Volunteer Program: ECRI Cares, our employee volunteer program, provides a framework for us to work together and make a difference in the lives of others. All employees are provided 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours.
ABOUT ECRI
At ECRI, our passion for safe, effective, and efficient care is ingrained into the fabric of who we are and why we are here. For more than 50 years, the people of ECRI have been unyielding in their work to protect patients from unsafe and ineffective medical technologies and practices. Now, with the acquisition of the Institute for Safe Medication Practices (ISMP), we have created one of the largest healthcare quality and safety entities in the world.
As a non-profit, independent organization, we utilize an unbiased, evidence-based approach to develop guidance, and maintain our principles of integrity and transparent work. Our ethical standards have led us to adopt the industry's strictest conflict-of-interest policies, and they are why tens of thousands of healthcare leaders worldwide rely on ECRI to guide their clinical, operational, and strategic decisions across all sites of care.
The Most Trusted Voice in Healthcare
ECRI is proud to serve the healthcare industry, from providers and insurers to government agencies, and medical associations. Our areas of focus include:
- Patient Safety: empowering leaders to eliminate patient harm through the dissemination of best practices, guidance, benchmarking, and recommendations.
- Evidence-Based Medicine: providing clinical evidence to inform and support decisions on the effectiveness of medical technologies, procedures, genetic tests, and clinical practice guidelines.
- Technology Decision Support: arming hospital systems with unbiased insights, so they can optimize their supply chain.
ECRI is the only organization worldwide to conduct independent medical device evaluations, with labs located in North America and Asia Pacific. ECRI is designated an Evidence-based Practice Center by the U.S. Agency for Healthcare Research and Quality and a federally certified Patient Safety Organization by the U.S. Department of Health and Human Services.
At ECRI, our passion for the truth drives us to go further and dig deeper in our pursuit to advance effective, evidence-based healthcare globally.
The success of our organization relies on the kind of creative thinking that can only result from a diverse team of individuals. ECRI is proud to be an employer of choice with an inclusive environment for all employees. As part of this goal and in compliance with various laws and regulations, ECRI provides reasonable accommodation to applicants and employees.
It's what makes ECRI unique, and why we are the most trusted voice in healthcare.
POSITION SUMMARY
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The Director of Patient Safety Organization (PSO) and Safety Consulting leads and guides clinical and safety improvement initiatives focused on reducing preventable harm and enhancing patient outcomes. This role partners clients and internal teams to deliver advisement and resources, applying data-driven approaches to client performance improvement through PSO and safety consulting activities. The Director maintains awareness of industry changes and regulatory requirements, facilitates the implementation of ECRI’s Healthcare as a System and SafeSystem Solutions models, and empowers clients to develop reliable and resilient safety systems. |
ESSENTIAL FUNCTIONS
Reasonable Accommodation Statement:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactory. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s):
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Partner with clients on their journey to reduce preventable harm. This includes leading multiple internal teams in providing advisement and resources to PSO clients and performing consultative services for SafeSystem Solutions, senior care, and infection prevention clients. |
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Lead internal teams in their efforts to use a data driven approach to engage clients in performance improvement to achieve goals related to reducing preventable harm. |
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Collaborate with other consulting business line leaders from across ECRI, including ISMP and Device Safety leaders. |
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Engage with external stakeholders to maintain current awareness of industry changes, federal and state regulatory requirements and opportunities that impact how ECRI teams support clients. |
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Lead efforts to demonstrate how ECRI’s Healthcare is a System model can facilitate the successful implementation of clinical and operational safety improvement activities. |
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Lead efforts to demonstrate how ECRI’s SafeSystem Solutions conceptual model to enable clients to build highly reliable and resilient clinical and operational safety systems that generate positive outcomes for patients, families and workforce. |
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Provide leadership guidance and coaching to demonstrate how implementing just culture principles to promote a fair and accountable culture. |
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Provide leadership guidance and coaching to demonstrate how ECRI’s improvement model of “Understand- Innovate- Evaluate” when working on performance improvement projects. |
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Provide leadership guidance and coaching to demonstrate how to apply principles of human factors engineering to clinical and operational safety improvement activities. |
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Lead efforts around proposal submission to disseminate ECRI and client safety and quality outcomes through speaking engagements, white papers, and journal articles. |
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Collaborate with ECRI senior leaders and the leader of SafeSystem Solution Incubator team to implement safety consulting services, aligning with client organizational goals and industry trends. |
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Identify new consulting opportunities, support proposal development , and collaborate with sales convert leads into active projects. |
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Mentor and manage a team of safety consultants, fostering a culture of technical excellence and innovation. |
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Provide oversight of the processes related to data analysis and reporting including patient safety event data, safety culture survey data, causal analysis data, etc. |
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Ensure competency of staff members in their use of advanced data visualization techniques to provide event feedback to clients (e.g., complex multi-content charts/graphs). |
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Provide leadership guidance and coaching to staff members in their efforts to analyze patient safety event and causal analysis data to identify trends, patterns, and emerging risks. |
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Apply change management principles in supporting the successful adoption of new data technology (e.g. Natural Language Processing (NLP) techniques) to aid in the process to extract insights from unstructured narrative data within event reports. |
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Champion the adoption and integration of ECRI’s Enterprise Safety Management (ESM) framework within partner healthcare organizations. |
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Guide healthcare teams in applying ESM principles to build a proactive and comprehensive safety culture. This includes providing advisement and resources to PSO clients and performing consultative services for SafeSystem Solutions clients. ESM includes: |
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Safety Event Reporting: Maximize the event reporting process to allow team members from across the organization to identify safety events, near misses, and unsafe conditions across healthcare settings, promoting transparent organizational learning and nurturing a culture that prioritizes safety. |
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Peer Support for Team Members: Nurture an environment that emphasizes peer support as part of its broader culture of patient safety and just culture, encouraging all employees to be resilient and mutually supportive before, during, and after stressful events. |
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Communication, Apology, Review, and Resolution with Patients and Families: Create an environment in which all healthcare providers are encouraged to take an empathetic and compassionate approach to communicating and disclosing information when a patient experiences an unanticipated outcome. |
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Root Cause Analysis of Harm Events and Near Misses: Redesign the RCA2 process into a powerful learning tool that takes a systems-based approach to identifying contributing and causal factors that lead to adverse events and near misses. Develop reliable and high-impact action plans that lead to sustainable and measurable improvement. |
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Great Catch Reporting and Recognition: Develop an action-oriented learning system that uses recognition as an incentive to encourage team members to report risks that could potentially cause harm. |
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Patient-Reported Safety Concerns: Reporting, Response, and Action: Engage patients, families, and caregivers as partners in safety by leveraging commonly reported sources of information to evaluate potential and actual risks that patients perceive as harmful. |
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Tiered Safety Huddles: Create an enterprise-wide rapid communication and response forum for frontline personnel, managers, leaders, and senior executives to share safety concerns, learn the status of operations, assign ownership for resolution, develop plans, and ensure common understanding of priorities. |
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Collaborate with senior leadership around all aspects of PSO, safety consulting and Senior Care business development, including budgeting, staffing, competitor analysis, and strategy development. |
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Oversee the monitoring of client satisfaction, staff performance, contract compliance, client utilization of services and quality control of client deliverables. |
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Oversee the monitoring of client onboarding and access activities. |
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Set expectations on how internal team members will engage clients and perform contract deliverables. |
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Serve as a high-level advisor to hospital leadership and build/maintain executive relationships. |
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Lead service recovery efforts when necessary. |
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Collaborate with support teams (e.g., sales, marketing, and IT) to create and implement client support strategies. |
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Provide leadership and coaching to team members working on projects and deliverables, as assigned by functional teams. |
Additional Responsibilities:
- Other duties, as assigned.
Accountability Metric(s):
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Compile defined metrics and submit required recurring reports to business leaders/ management. |
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When required, responsible for coaching the project leader to manage to the budget & schedule of each active project. |
QUALIFICATIONS
Experience:
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10 years of previous work experience in healthcare safety, quality or risk management. |
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Experience with serving in a leadership/management role in a clinical setting. |
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Experience working with Patient Safety Organizations listed by the Agency for Healthcare Research and Quality strongly preferred. |
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Familiarity with the challenges present across the healthcare continuum and clinical or process experience in both acute and non-acute settings. |
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Experience with leading teams in data analysis, reporting and visualization activities. |
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Experience performing healthcare safety consulting is strongly preferred. |
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Experience in leading teams through innovative program development and implementation, including application of change management strategies. |
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Experience in engaging leadership teams in largescale performance improvement initiatives. |
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Prior experience engaging in with national patient safety leaders and initiatives (e.g., CMS, Leapfrog, CDC, IHI, etc) |
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Advanced skills in MS Office Products (Word, PPT, Excel). |
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Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities. |
Education:
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Doctor of Medicine (MD/DO) or Registered Nurse (RN) with a Master’s in Nursing/related field or Doctor of Pharmacy (PharmD), or Master’s degree in other health related subject is required. |
Computer Skills:
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N/A |
Certifications & Licenses:
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A certification in patient safety, healthcare quality, and or healthcare risk management (e.g., Certified Professional in Patient Safety (CPPS), Certified Professional in Healthcare Quality (CPHQ), etc.) is required. |
POSITION COMPENSATION
The salary range for new employees in this position is $147,054 - $183,817 based on background, experience, and skills. In addition, new employees in this position are eligible for all of our benefit offerings, including, but not limited to, health and welfare benefits, 403(B) retirement savings, and paid time off (PTO).
PHYSICAL DEMANDS
This position operates in a remote environment and requires the individual to remain in a stationary position, whether sitting or standing, before a desk or other fixed workspace, most of their workday. In addition, this position requires the individual to occasionally move about their workspace to access and inspect work-related materials, such as file cabinets with physical files and standard office equipment. This position requires the ability to operate standard office equipment, including, but not limited to, a laptop, keyboard, mouse, webcam, and phone, as well as effectively communicate information and ideas to a wide variety of audiences in written and oral form.
ADA Statement
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ECRI is committed to equal employment opportunities and compliance with the Americans with Disabilities Act (ADA). ECRI values diversity and inclusivity, and we strive to provide a work environment that accommodates employees with disabilities. If you require reasonable accommodations to participate in the application or interview process, please inform us so that we can provide the necessary support. ECRI believes that everyone should have an equal opportunity to contribute their skills and talents, and we are dedicated to making our workplace accessible and inclusive for all. |
EEO Statement
ECRI is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or veteran status. We value diversity and believe that a diverse workforce enhances our ability to succeed. ECRI complies with applicable federal, state, and local laws governing nondiscrimination in employment and prohibits any form of discrimination or harassment based on these protected characteristics.
#LI-Remote
Salary : $147,054 - $183,817