What are the responsibilities and job description for the Business Development Representative position at ECR Software Corporation?
JOB SUMMARY / DESCRIPTION
The Business Development Representative is responsible for driving additional product sales within the existing customer base. The representative accomplishes their role by creating and executing targeted marketing campaigns to generate leads and build the pipeline for the Customer Care team. Ideal candidates can thrive as a team player in a fast-paced, high-energy environment and possess a high level of salesmanship and business professionalism.
RESPONSIBILITIES
- Analyzes customer base for sales opportunities.
- Promote and offer products and services by consulting with customers, evaluating their needs, and offering solutions that address those needs.
- Prospects for sales opportunities through CRM analysis, cold calling, and email.
- Collaborates with marketing to execute product-specific sales campaigns.
- Leverage CRM for campaign execution.
- Handles sales leads escalated by Customer Care, Support, and Services teams.
- Handles proactive sales transactions, specifically new software purchases that are not within the customer's existing system and complex hardware purchases.
- Accurately process orders per specified guidelines and policies.
- Develop a high-level mastery of the ECRS product offerings and their various configurations.
- Build excellent rapport and confidence with customers, specifically focused on top tier customers.
- Attend annual conferences and trade shows.
- Conduct site visits alongside account managers as needed.
- Perform other related duties and projects as assigned.
QUALIFICATIONS
- Bachelor's degree in Business Administration or related field.
- At least 1 year of customer service or sales experience (for example: call center, retail, insurance, upselling, etc.)
- Solid understanding of computer basics (Microsoft Office Suite, Operating Systems, CRMs, and the Internet). Experience using an ERP system a plus.
- The ability to seek opportunities, develop successful sales strategies, and implement them.
- Proven success in achieving sales goals.
- Ability to articulate product value and overcome sales objections and negotiate when needed.
- Logical problem-solving skills and ability to multi-task in an organized manner.
- Ability to work in a fast-paced and high-pressure environment while maintaining a high energy level and exceptional attention to detail.
- Friendly demeanor with the ability to understand and empathize with customers' business needs.
- The capacity to work independently.
- Proven oral and written communication skills.
ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.
ABOUT ECRS:
ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity of a high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.
We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.
