Financial Assistance Advisor

Overview

This is not a remote position. This position is based at our Glen Allen, VA campus location.

Transform your Career at ECPI University

Since 1966, ECPI University’s employees have been dedicated to helping students achieve their academic and career goals through our unique education model.  Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum. 

ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students’ lives, we would love to hear from you to discuss the opportunity.

Benefits of Employment

ECPI University provides comprehensive benefits to full-time employees, some of which are highlighted below:

• Tuition scholarship program available to full-time employees and their immediate family members after 90 days of employment
• Competitive compensation and medical/dental benefit plans
• PTO and holiday pay
• 401(k) participation with possible employer contributions
• Part-time and Adjunct employees have a different list of benefits that can be provided when requested

Are you seeking a financial counseling career that helps a diverse population improve their lives?  Then a career as a Financial Assistance Advisor with ECPI University, one of the nation's diverse university, maybe for you!! 

The Financial Assistance Advisor is responsible for providing financial aid support and counseling services to both incoming and existing students. This position oversees the daily processing flow and communicates updates to assigned students working through the Financial Aid Office. Advisors must possess critical-thinking skills and use a variety of communication methods and analytical skills to guide and encourage students through the financial aid process. Advisors must build and foster strong relationships with students to support their educational goals.

Responsibilities

• Advises students about methods to pay for their education, financial aid eligibility, application procedures, financial assistance programs, costs, indebtedness, money management and financial planning; individualizes information to the particular needs and situation of the student. 
• Collects and/or analyzes financial data on students to determine financial aid eligibility and makes awards within federal, donor and/or institutional guidelines.
• Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by making adjustments or revisions to costs, contribution, need or dependency status as exceptions to the prescribed process.
• Answers questions, inquiries or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
• Analyzes system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notify students of changes in eligibility of awards and alternatives to amend the situation.
• Interfaces with students and lenders, employers and/or Student Services staff to resolve concerns.

Qualifications

Education/Experience

• Bachelor’s degree preferred.
• 2-3 years of related experience. 
• Any equivalent combination of education, experience, and/or training.

Skills/Abilities

• Proficiency in Microsoft Office
• Proficiency in CampusVue Student database, preferred. 
• Utilizing AI tools preferred
• Well-developed oral and written communication skills. 
• Excellent organizational and analytical skills.
• Ability to quickly master new methodologies, technologies and systems. 
• Ability to handle a high pressure environment with significant timeline pressures. 
• Able to interact with employees, potential students and outside contacts of all levels, providing excellent customer service. 
• Ability to work independently and with a team as well as with various constituents.

ECPI University is proud to be an Equal Opportunity Employer