What are the responsibilities and job description for the Admissions Support Specialist position at ECPI University?
Overview
This is not a Remote position. This position is based at our Virginia Beach, VA campus location.
Transform your Career at ECPI University
Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum.
Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives through education.
Responsibilities
- Make timely initial contact with prospective students who express interest in ECPI University or our programs.
- Communicate with prospective students by telephone, text messaging or e-mail to schedule appointments for on-campus visits.
- Provide excellent customer service to prospective students through consistent and effective outreach and follow-up.
- Maintain accurate and complete records of all contacts and activities with prospective students.
- Adhere to a strict code of ethics and comply with all ECPI University policies and procedures, state and federal laws and accrediting body regulations.
- Demonstrate knowledge of University programs, policies and procedures.
- Other duties as assigned.
Qualifications
Education/Experience:
- Bachelor’s degree preferred.
- Experience in phone sales, including appointment setting and commitment to follow-up skills.
- Data base entry and reporting or CRM system experience.
- Three to five years of successful work experience in a position requiring medium to heavy customer service interaction such as a call center, hotel desk, insurance office, law office, bank teller, doctor’s office, retail floor sales, customer service desk, etc.
Skills/Abilities:
- Ability to work flexible schedule including nights and weekends.
- Excellent customer service skills including the ability to listen well and follow up with good questions in order to quickly understand and accurately identify the prospective student’s needs.
- Proven ability to excel in a high volume telephone and customer service position.
- Excellent oral and written communication skills.
- Effective computer skills.
- Demonstrated ability to work effectively both independently as well as part of a team.
- Ability to utilize professional knowledge and perspective to relate to new and prospective students, establish rapport and add to the student experience.
ECPI University values innovation, excellence, and diversity of ideas—we are proud to be an equal opportunity employer.