Veterinary Customer Service Representative

Job Purpose:
• Provide exceptional customer service to all who enter the hospital

• Manage communications for emergency and specialty services

• Support hospital staff and doctors

Duties and Responsibilities:
• Greet and welcome all clients and visitors into the hospital, providing comfort options such as food and beverage
• Be knowledgeable of the status of all clients waiting in the lobby areas, including who the patient is, what doctor they are seeing, and where they are in the process of the visit
• Create complete and accurate patient reports, including all necessary records, patient information, and client contact information
• Handle all financial transactions accurately, including deposits, cash drops, payments, and credit options for clients. Have knowledge and understanding of hospital billing practices
• Perform opening and closing routines within the front desk to ensure smooth operational running throughout the day, including counting cash, financial closing of reports and terminal batching when scheduled
• Route all incoming information, including emails and faxes, to the appropriate locations within the hospital
• Schedule appointments for clients within the parameters of the individual doctor guidelines
• Route radiographs (digital and hard copy) appropriately through the hospital, including accepting transfer radiographs from primary vets and returning them to the originating hospital
• Provide compassionate, caring support to clients during the euthanasia process, including handling financial transactions expeditiously and arranging for final care options for remains
• Make notes in patient files of all relevant phone or in-person conversations with clients
• Maintain a clean, functional, and organized front desk work area by refiling all charts promptly and organizing any incoming or outgoing information
• Keep all exam rooms and client bathrooms and the lobby area tidy, organized, and stocked.
• Provide any support to administration as needed for the benefit of the hospital
• Responsible for upholding the spirit of the hospital by handling all necessary tasks that require attention

- High school diploma or equivalent required

- Previous veterinary industry experience required 

- Experience using ezyVet and Weave preferred 

- Experience with CareCredit, Scratch Pay and Cherry preferred

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment and prioritize tasks effectively

- Attention to detail, being a team player, ability to collaborate with others