What are the responsibilities and job description for the Customer Service Representative (CSR) position at Ecotelligent Homes?
About Ecotelligent Homes
We help Southeast Michigan homeowners enjoy comfortable, healthy, energy‑efficient homes. Our award‑winning team (DTE Contractor of the Year, Consumers Energy Top Performer) is growing — and we’re looking for a tech‑forward, upbeat CSR who loves helping people. We want to keep real people answering our client calls, but want those people to use the latest technology.
What You’ll Do
- Support homeowners by phone, text, and email
- Schedule appointments guide clients through their home‑energy journey
- Update CRM records and support automated workflows
- Follow up with vendors and team members to keep jobs moving
- Assist with rebates, certifications, and documentation
- Help monitor lead flow and coordinate with marketing partners
- Represent our brand with professionalism, friendliness, and confidence
Who Thrives Here
- Positive, dependable, detail‑oriented
- Tech‑comfortable (CRM, automation tools, Zapier a plus)
- Strong communicator
- Organized and proactive
- Passionate about environmental impact
- Enjoys finding “the better way” through modern tools
Requirements
- 1 year customer service experience
- Strong phone email communication
- CRM proficiency
- Basic problem‑solving and process accuracy
Benefits
- Hybrid schedule
- Health, dental, 401k
- Paid time off holidays
- Paid training
- Supportive, award‑winning team culture
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Work from home
Experience:
- Customer support: 1 year (Required)
- CRM software: 1 year (Required)
Ability to Commute:
- Farmington Hills, MI 48335 (Required)
Work Location: Hybrid remote in Farmington Hills, MI 48335
Salary : $20 - $24