Information Technology Support Specialist

About the Job

Ecorobotix Inc. creates innovative robotic solutions that reduce the negative ecological impact of modern agriculture. We have developed an AI-based ultra-high precision spot spraying technology that drastically reduces the amount of chemicals used in crop fields while keeping costs competitive. The technology is currently deployed on our tractor-towed ARA machine. By joining our talented and dynamic team, you will contribute to a more sustainable, environment-friendly agriculture in an innovative scale-up at the cutting edge of technology. We are a revolutionary organization with a great work environment that supports creativity through self-motivation.

General Objective of the Role

The IT Support Specialist supports the day-to-day IT needs of Ecorobotix’s U.S. operations in Pasco, Washington, and serves as the local point of contact for global IT initiatives. You will provide hands-on technical support to our local employees and assist with maintaining connectivity to Ecorobotix’s global IT infrastructure. You’ll work closely with the Swiss IT Manager and local operations team to ensure a smooth, secure, and reliable IT environment.

Key Responsibilities

• Provide daily on-site IT support to U.S. team members (hardware, software, connectivity, user access).
• Troubleshoot and resolve technical issues related to PCs, printers, networks, and mobile devices.
• Install, configure, and maintain computer systems, peripherals, and software.
• Assist with onboarding/offboarding, user accounts, and equipment provisioning.
• Support remote connections to global systems (VPNs, cloud services, Teams/SharePoint).
• Maintain asset inventory and ensure compliance with IT security policies.
• Collaborate with the Swiss IT team on system updates, patches, and process improvements.
• Provide first-line support for internal applications and escalate complex issues appropriately.
• Regular collaboration with the Swiss IT team via Teams and shared systems
• Occasional travel to support equipment setup or local events may be required

Qualifications

• Associate’s or bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 1–3 years of experience in IT support, help desk, or similar technical role preferred.
• Strong troubleshooting and communication skills.
• Experience with Microsoft 365, Windows 10/11, and basic network configuration.
• Familiarity with cloud platforms (e.g., Azure AD, SharePoint) is a plus.
• Familiarity with Linux is a plus.
• Self-motivated, organized, and comfortable working independently in a small on-site environment.