What are the responsibilities and job description for the Customer Quality Manager position at EControls?
EControls is a global provider of innovative, state-of-the-art integrated controls solutions for internal combustion engines and electric drive systems in the off-highway, on-highway, and stationary equipment markets. EControls designs world-class, full-authority engine management systems for major OEMs around the world. Our global engine development labs and engineering staff offer full-range support, from design guidance for base engine conversion to hardware, software, and engine calibration to meet each application's specific requirements.
We are passionate about customer satisfaction and service. We fearlessly engage in any effort that will eliminate our customers’ risk and clear a path to their success. We immerse ourselves in our customers’ world, reveal unknowns and deliver integrated solutions.
We are seeking an experience Customer Quality Engineer to join our growing team. This role will report to the VP of operations and will have direct reports.
Responsibilities
We are passionate about customer satisfaction and service. We fearlessly engage in any effort that will eliminate our customers’ risk and clear a path to their success. We immerse ourselves in our customers’ world, reveal unknowns and deliver integrated solutions.
We are seeking an experience Customer Quality Engineer to join our growing team. This role will report to the VP of operations and will have direct reports.
Responsibilities
- Provide expert support to strategic customers on quality-related matters while also driving the development and enhancement of our global quality management system (QMS)
- Serve as the primary point of contact for strategic customers on quality-related issues
- Address customer inquiries, concerns and feedback related to product quality
- Foster a culture of continuous improvement and quality excellence throughout the organization
- Provide guidance and support to employees on quality standards, procedures, and best practices
- Collaborate with engineering, design, operations, and production quality teams to resolve quality-related issues and maintain customer satisfaction
- Partner with Operations and Engineering teams to minimize customer impact for potential quality spills and limit exposure to customer
- This role requires a highly motivated individual who can communicate effectively with stakeholders, including global customers, design/production engineering, and manufacturing teams
- Management of the Customer Quality and Warranty Lab team
- Drive Customer Satisfaction through rapid response and corrective action to issues – high level communicator
- Continually improve warranty analysis and read across corrective actions to operations and/or engineering as applicable
- Develop and manage customer scorecards for customers that do not provide a standard scorecard
- Deep dive analysis of customer issues through advanced data analytics and Cross Functional Team collaboration
- Bachelor’s degree required with a strong quantitative focus (statistics, quality control, engineering)
- 5 year’s experience preferably in a high-volume manufacturing environment
- 5 year’s directly related to the management and administration of quality assurance, quality control, and/or quality improvement
- Strong communication and influencing skills
- Ability to understand various production processes, analyze data, and draw conclusions based on multiple input sources
