What are the responsibilities and job description for the Front Desk Associate position at Economy Hotel?
We are seeking a reliable and customer-focused Front Desk Agent to serve as the first point of contact for our guests. In this role, you will handle guest check-ins and check-outs, manage reservations, and ensure a smooth and welcoming experience for all visitors. This position requires strong attention to detail, professionalism, and the ability to handle a variety of guest needs during evening and overnight hours.
Key Responsibilities
- Greet guests and efficiently process check-ins and check-outs
- Manage room reservations, changes, cancellations, and room assignments
- Handle guest requests, concerns, and special accommodations promptly and professionally
- Process payments, verify billing information, and resolve discrepancies
- Issue and manage room keys
- Communicate effectively with housekeeping, maintenance, and other departments to meet guest needs
- Maintain accurate records and follow all company policies and procedures
- Respond to guest issues and escalate concerns to management when necessary
- Anticipate guest needs to ensure a positive experience
Qualifications
- Prior cash handling experience required
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Basic leadership and problem-solving abilities
- Effective time management skills
- Proficient in reading, writing, and speaking English
Additional Requirements
- Must be able to pass a background check
- Availability to work assigned evening or overnight shifts
- Dependable and punctual
- Must be at least 21 years old
Pay: $10.00 - $12.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
- Flexible schedule
Work Location: In person
Salary : $10 - $12