What are the responsibilities and job description for the Front Desk Clerk position at Econo Lodge?
Position Overview
We are seeking a reliable, detail-oriented, and customer-focused Front Desk Clerk to join our team. This role is responsible for delivering excellent guest service while assisting with daily hotel operations, including front desk duties, laundry, and maintaining a clean and organized environment.
Key ResponsibilitiesGuest Services
- Greet guests in a friendly and professional manner
- Check guests in and out efficiently using hotel systems
- Handle reservations, cancellations, and room assignments
- Answer phone calls and respond to guest inquiries
- Resolve guest concerns or escalate issues when necessary
Front Desk Operations
- Process payments, deposits, and receipts accurately
- Maintain accurate records of guest information
- Monitor room availability and coordinate with housekeeping
- Ensure compliance with hotel policies and procedures
Laundry & Housekeeping Support
- Wash, dry, fold, and organize hotel linens and towels
- Assist housekeeping team when needed (light cleaning, restocking supplies)
- Ensure laundry area is clean, organized, and stocked
Property Maintenance & Cleanliness
- Keep lobby and front desk area clean and presentable
- Perform routine walkthroughs of the property
- Report maintenance issues promptly
Qualifications
- Previous customer service or hotel experience preferred (not required)
- Strong communication and interpersonal skills
- Basic computer skills (reservation systems, POS, etc.)
- Ability to multitask and work independently
- Reliable, punctual, and detail-oriented
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 30–40 lbs (laundry, supplies)
- Comfortable with repetitive tasks such as folding laundry
What We’re Looking For
- Positive attitude and strong work ethic
- Ability to handle busy situations calmly and professionally
- Willingness to take initiative and help wherever needed
Compensation & Benefits
- Competitive hourly pay
- Flexible scheduling
- Opportunity for growth within the hotel
Pay: From $13.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $14