What are the responsibilities and job description for the Customer Service Representative position at Econo Air?
Company Description
For over 35 years, Econo Air has been a trusted provider of comfort solutions for homes across Southern California. Specializing in upgrading outdated heating and cooling systems, the company offers energy-efficient solutions like central systems, forced air furnaces, and heat pumps for various types of properties. Econo Air also provides plumbing services and innovative products to enhance indoor air quality for healthier living environments. Additionally, the company installs reliable solar energy systems to help homeowners reduce electricity costs and lower their carbon footprint.
Role Description
The Customer Service Representative role is a full-time, on-site position located in Placentia, CA. The representative will handle customer inquiries, provide support, and ensure customer satisfaction by addressing concerns promptly and professionally. Daily tasks include managing customer accounts, resolving service-related issues, scheduling appointments, and maintaining accurate records. The role requires effective communication and problem-solving skills to maintain a positive customer experience.
Qualifications
- Strong skills in Customer Service, Customer Support, and understanding Customer Needs
- Ability to ensure high levels of Customer Satisfaction
- Experience providing excellent Customer Experience in person, over the phone, or through digital platforms
- Excellent communication and interpersonal skills
- Ability to multi-task, prioritize, and manage time effectively
- Proficiency in using customer service software and tools is a plus
- High school diploma or equivalent; additional certifications or training in customer relations are an advantage