What are the responsibilities and job description for the Professional Call Center Representative position at eComm Business Solutions dba Solutions IT?
Interested in a steady, full time schedule that doesn't change all the time? Are you looking for work in an office environment? Cornerstone Credit Services is recruiting for our busy, high energy call center. We are a local Alaskan employee-owned company, and we're looking for confident, outgoing, well spoken individuals for full-time, regular positions! We offer a professional office environment, a GREAT commission structure, a friendly, upbeat team to work with, and an AMAZING retirement plan.
Our Call Center Representatives are responsible for contacting consumers to determine the reason for payment delinquency and negotiating payment arrangements or payment in full where possible. Responsibilities include and are not limited to: handling a large daily schedule of outbound and inbound phone calls; sending invoices, documentation and statements to consumers; and resolving problems; negotiating payment commitments; utilizing computerized systems for tracking and information-gathering; and maintaining knowledge of Federal, State and Local regulations regarding the position.
Core work schedule is full time, Monday - Friday, 40 hrs/week. Our office environment is business casual with telephone and face-to-face customer interaction, so a professional presentation is required. We offer hourly pay PLUS commission, extensive training, positive team-environment, and benefits which include paid vacation and sick time, a medical/dental/vision plan, 401k and employee stock.
Qualified candidates will demonstrate the skills to achieve monthly goals; possess effective, professional and clear communication skills; work well in a fast-paced, team environment while engaging and positively influencing peers around you; be driven and highly self-motivated; possess a professional appearance and demeanor.
Must have high school diploma or GED and be 18 years of age or older; must be dependable and able to work 40 hrs/week, Mon - Fri, 8am to 5pm with the possibility of an adjusted schedule when necessary. Cornerstone is an EEOE and proud to be an employee owned company. Please email resume or we encourage you to visit our office to fill out an application at 1835 S Bragaw St., Ste 500, Anchorage, AK 99508. Learn more about our company at www.cornerstonecredit.net.
[This is not a remote work position.]
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Work Location: In person