Sales Support Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor the customer support emails and calls continuously for new service requests, create cases, and route emails as needed
• Create SalesForce ticket (case) for each inbound request within one hour of being received.
• Look up, update, and/or enter customer assets and information as needed to salesforce.
• Quote and process standard services, parts and consumables orders, manage customer engagement.
• Collaborate with customers to process payment through credit card or generate, review purchase orders, and resolve any discrepancies to release service orders.
• Issue RGA’s to customers as needed.
• Liaise between internal teams and customers; process and track all orders for the Service team including Depot, Support and Service
• Enter or renew Support and Service contracts / extended warranties, proactively engage with customers, when possible, to promote service contracts, support contracts, and extended warranties.
• Facilitate support training classes needs including planning and ordering meals for participants.
• Generate reports to capture case, RGA, and service sales volumes, order and case status.

REQUIRED EDUCATION AND EXPERIENCE:

• Associate's degree (A.A.) or equivalent from an accredited college/university or technical school; or 2-4 ' related experience and/or training; or equivalent combination of education and experience.
• Excellent computer skills including using MS Office required
• Customer service oriented
• Focused, positive, reliable and a team player
• A positive attitude, exceptional work ethic, and a willingness to learn new skills
• Strong verbal and written English communication skills
• Strong attention to detail and good organization skills
• Salesforce.com experience is a plus

Job Type: Contract

Pay: $21.00 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance

Work Location: In person

Salary : $21 - $24