What are the responsibilities and job description for the Public Safety Dispatcher (Trainee Opportunities Available) position at Ecologyst?
Thank you for considering employment with the City and Borough of Sitka. The following information is provided to give potential applicants awareness regarding the job.
If a range of pay is advertised, starting pay dependent on experience and qualifications aligned with job requirements.
## Primary Purpose of Job and Essential Duties/Responsibilities
Sign-on bonus is available depending on qualifications and experience, subject to certain provisions.
Dispatcher Trainee opportunities with pay starting at $26.23 per hour (eligible for $28.05 per hour when Dispatcher Minimum Qualifications, outlined below, are met).
Dispatcher pay starting at $28.05 per hour (must meet Minimum Qualifications outlined below).
Due to the nature of this position, including the access to sensitive information, applicants are required to submit a detailed personal history questionnaire and undergo a thorough background check. This process will take several weeks to complete and applicants may experience a longer pre-hiring process than they are familiar with.
Primary Purpose of Job
The primary purpose of this position is to receive emergency telephone calls and dispatch appropriate equipment and personnel to provide emergency assistance to the citizens in the areas of Police, Fire, Emergency Medical Services, Rescue, and Public Works.
Under the daily direction of the Dispatch and Records Supervisor and the direct supervision by the Lieutenant (Operations), the employee works independently on assigned duties and responsibilities.
Essential Duties And Responsibilities
Answers incoming phone calls regarding both emergency and non-emergency situations and documents the call information in order to properly dispatch appropriate personnel and equipment
Prioritizes requests for service on the basis of nature of call and availability of field units
Analyzes geographical locations in order to dispatch the nearest available and most appropriate personnel
Maintains accurate and current awareness of the status and location of all personnel and equipment
Assigns case numbers and verifies completeness of information on documents for accuracy
Monitors building security via video monitors; monitors the main lobby area of the Police Station, officer booking area, prisoner receiving area, and holding cells
Operates FCC approved radio equipment in order to properly and timely dispatch non-emergency and emergency personnel and equipment
Monitors and answers several radio frequencies for local services and other frequencies for adjacent jurisdictions
Operates computer terminals to enter, query, modify, or delete data from the APSIN, NCIC and CAD computer systems and transmits such data based on security standards
Checks computerized records and papers for completeness and compliance with established standards and procedures
Receives from other agencies sorts, disseminates, logs, processes and files a variety of documents, reports, and other records alphabetically, numerically, or by other established classification
Distributes reports to other divisions such as the District Attorneys Office, probation office and courts
Responds to a variety of routine and non-routine inquiries by telephone or in person requiring a working knowledge of departmental policies and applicable laws
Provides after-hours informational assistance to the general public
Establish and maintain effective working relationships with other CBS departments and employees, state and federal officials, and the public
Performs all other duties as assigned
## Knowledge, Skills, and Abilities
Knowledge Of
Dispatcher Trainee
Professional office procedures and practices
Office filing systems and procedures
Dispatcher
SPD computerize dispatching and data systems such as Computer Aided Dispatch (CAD) and Report Management (RMS) complies with Criminal Justice Information System (CJIS) regulations
Court filings procedures
Skills
Operating a personal computer and Microsoft software such as Word, Excel, and Outlook and any specialized software for public safety operation
Performing computer entry duties with speed, efficiency, and accuracy
Reading, writing, and mathematics, such as would have been obtained at a high school level
Multi-tasking efficiently and effectively
Ability To
Recognize and maintain confidential information
Work under extremely stressful situations which result from responding to emergency situations, including the responsibility for remaining calm and carrying out all duties with the recognition of the threat to life and property
Work within a command structure requiring strict adherence to the following of orders
Dealing with a variety of people calmly and professionally in a customer service situation, including times when the situation may be stressful
Make decisions, sometimes quickly, as to the best course of action for responding to emergency situations
Communicate well with others, both orally and in writing, using both technical and non-technical language
Understand and follow oral and written policies, procedures and instructions
Use logical and creative thought processes to develop solutions according to written specifications and oral instructions
Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines
Quickly learn and put to use new skills and knowledge
## Minimum Qualifications and Other Job Requirements/Expectations
Minimum Qualifications
Dispatcher Traineeis considered a training, entry-level position
High School diploma or a GED; some college credits, preferred; and
Some work experience dealing with other in a customer service, office setting, retail, or related area, preferred; or
Any equivalent combination of education, experience, and training which provides the knowledge, skills, and abilities necessary to perform the work
Dispatcher
Completion of the Association of Public Safety Communications Officials basic dispatcher course; and
Completion of SPD Dispatch Training Program, emergency medical dispatcher certification, and Field Training Evaluation Program; and
Twelve months as a Sitka Public Safety Dispatcher Trainee; or
Prior dispatching experience for another public safety agency, in Alaska preferred
If a range of pay is advertised, starting pay dependent on experience and qualifications aligned with job requirements.
## Primary Purpose of Job and Essential Duties/Responsibilities
Sign-on bonus is available depending on qualifications and experience, subject to certain provisions.
Dispatcher Trainee opportunities with pay starting at $26.23 per hour (eligible for $28.05 per hour when Dispatcher Minimum Qualifications, outlined below, are met).
Dispatcher pay starting at $28.05 per hour (must meet Minimum Qualifications outlined below).
Due to the nature of this position, including the access to sensitive information, applicants are required to submit a detailed personal history questionnaire and undergo a thorough background check. This process will take several weeks to complete and applicants may experience a longer pre-hiring process than they are familiar with.
Primary Purpose of Job
The primary purpose of this position is to receive emergency telephone calls and dispatch appropriate equipment and personnel to provide emergency assistance to the citizens in the areas of Police, Fire, Emergency Medical Services, Rescue, and Public Works.
Under the daily direction of the Dispatch and Records Supervisor and the direct supervision by the Lieutenant (Operations), the employee works independently on assigned duties and responsibilities.
Essential Duties And Responsibilities
Answers incoming phone calls regarding both emergency and non-emergency situations and documents the call information in order to properly dispatch appropriate personnel and equipment
Prioritizes requests for service on the basis of nature of call and availability of field units
Analyzes geographical locations in order to dispatch the nearest available and most appropriate personnel
Maintains accurate and current awareness of the status and location of all personnel and equipment
Assigns case numbers and verifies completeness of information on documents for accuracy
Monitors building security via video monitors; monitors the main lobby area of the Police Station, officer booking area, prisoner receiving area, and holding cells
Operates FCC approved radio equipment in order to properly and timely dispatch non-emergency and emergency personnel and equipment
Monitors and answers several radio frequencies for local services and other frequencies for adjacent jurisdictions
Operates computer terminals to enter, query, modify, or delete data from the APSIN, NCIC and CAD computer systems and transmits such data based on security standards
Checks computerized records and papers for completeness and compliance with established standards and procedures
Receives from other agencies sorts, disseminates, logs, processes and files a variety of documents, reports, and other records alphabetically, numerically, or by other established classification
Distributes reports to other divisions such as the District Attorneys Office, probation office and courts
Responds to a variety of routine and non-routine inquiries by telephone or in person requiring a working knowledge of departmental policies and applicable laws
Provides after-hours informational assistance to the general public
Establish and maintain effective working relationships with other CBS departments and employees, state and federal officials, and the public
Performs all other duties as assigned
## Knowledge, Skills, and Abilities
Knowledge Of
Dispatcher Trainee
Professional office procedures and practices
Office filing systems and procedures
Dispatcher
SPD computerize dispatching and data systems such as Computer Aided Dispatch (CAD) and Report Management (RMS) complies with Criminal Justice Information System (CJIS) regulations
Court filings procedures
Skills
Operating a personal computer and Microsoft software such as Word, Excel, and Outlook and any specialized software for public safety operation
Performing computer entry duties with speed, efficiency, and accuracy
Reading, writing, and mathematics, such as would have been obtained at a high school level
Multi-tasking efficiently and effectively
Ability To
Recognize and maintain confidential information
Work under extremely stressful situations which result from responding to emergency situations, including the responsibility for remaining calm and carrying out all duties with the recognition of the threat to life and property
Work within a command structure requiring strict adherence to the following of orders
Dealing with a variety of people calmly and professionally in a customer service situation, including times when the situation may be stressful
Make decisions, sometimes quickly, as to the best course of action for responding to emergency situations
Communicate well with others, both orally and in writing, using both technical and non-technical language
Understand and follow oral and written policies, procedures and instructions
Use logical and creative thought processes to develop solutions according to written specifications and oral instructions
Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines
Quickly learn and put to use new skills and knowledge
## Minimum Qualifications and Other Job Requirements/Expectations
Minimum Qualifications
Dispatcher Traineeis considered a training, entry-level position
High School diploma or a GED; some college credits, preferred; and
Some work experience dealing with other in a customer service, office setting, retail, or related area, preferred; or
Any equivalent combination of education, experience, and training which provides the knowledge, skills, and abilities necessary to perform the work
Dispatcher
Completion of the Association of Public Safety Communications Officials basic dispatcher course; and
Completion of SPD Dispatch Training Program, emergency medical dispatcher certification, and Field Training Evaluation Program; and
Twelve months as a Sitka Public Safety Dispatcher Trainee; or
Prior dispatching experience for another public safety agency, in Alaska preferred
Salary : $26 - $28