What are the responsibilities and job description for the Field Service Technician position at EcoFlow?
About Us:
- EcoFlow was born out of the dream of a group of battery engineers in 2017. Amid the global transition towards renewable energy, we lead the way forward with industry-leading portable power products, solar technology, and smart home energy solutions.
- EcoFlow Europe is now actively participating in the innovation of residential energy storage and use technology, bringing Smart, Flexible and Reliable residential power solutions to thousands of homes.
Our Vision:
Our vision is to power a new world. It's a call to the future - an aspirational, technology-driven, eco-friendly future shared by everyone.
Our Mission:
Our mission from day one is to provide smart and eco-friendly energy solutions for individuals, families, and society at large. We are, were, and will continue to be a reliable and trusted energy companion for users around the world.
Your career with us:
At EcoFlow, we are all innovators with a diverse set of backgrounds, skill sets, interests and needs, united in the mission to Power a New World. At EcoFlow, you will:
- Find reliable peers, savvy mentors and see new career perspectives;
- Meet new challenges, solution possibilities and chances to show yourself;
- See wider, grow faster and to be outstanding.
We're now looking for an associate-middle level Field Service Technician. This position is a full-time, remote/position.
Responsibilities:
1.Technical Support and Troubleshooting:
-Provide advanced technical support for escalated issues related to DC and AC coupled systems and Battery Energy Storage Systems (BESS).
-Perform hardware and software diagnostics to identify and resolve complex technical problems.
-Utilize certifications and expertise in FranklinWH, Enphase, and Tesla systems to deliver effective solutions.
2.On-Site Support:
-Travel within the designated territory to conduct on-site inspections, troubleshooting, repairs, and component replacements.
-Ensure timely resolution of issues while maintaining the highest standards of safety and customer satisfaction.
3.Safety and Compliance:
-Apply all necessary safety procedures and adhere to industry standards during troubleshooting, repairs, and customer interactions.
4.Collaboration and Process Improvement:
-Work closely with R&D teams to refine troubleshooting techniques and enhance system performance.
-Develop and implement new procedures to streamline workflows and improve departmental efficiency.
5.Customer Engagement:
-Communicate effectively with customers and installers, providing clear updates and technical guidance.
-Foster strong customer relationships by delivering professional and reliable service.
6.Documentation and Training:
-Maintain accurate records and documentation of technical issues and resolutions.
-Mentor Tier 1 support staff and contribute to onboarding and training programs for new team members.
7.Software Proficiency:
-Utilize Microsoft Office tools (e.g., Word, Excel, Outlook) for reporting, communication, and data analysis.
Qualification:
-Minimum of 3–5 years of experience working with Battery Energy Storage Systems (BESS).
Proven expertise in DC and AC coupled systems troubleshooting.
-Knowledge of or certification in FranklinWH, Enphase, and Tesla systems is highly preferred.
-Strong understanding of NEC codebook standards and their applications.
-Demonstrated ability to develop and implement new procedures to optimize team performance.
-Thorough knowledge and application of safety procedures and protocols.
Basic proficiency in Microsoft Office products.
-Excellent problem-solving skills, with the ability to think creatively and perform under pressure.
-Strong interpersonal and communication skills.
-Bilingual (English/Spanish) is preferred.
What we offer:
- Competitive salary package;
- Travel allowance according to company policy;
- A positive and warm team with transparent information transferring;
- Clear career development path.
Why EcoFlow:
"EcoFlow is among a number of tech startups that have a particular strength that can make them competitive on the global stage."----Bloomberg
"The EcoFlow BLADE represents a new generation of mowers that dispense with the need for an electronic fence."----The Wall Street Journal
"The product was impressively well designed back then and the company’s products have only gotten better."----Forbes
We are looking forward for your joining!
Website: https://www.ecoflow.com/
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