What are the responsibilities and job description for the Desktop Engineer Internship position at EcoFlow?
About the job
About Us:
- EcoFlow was born out of the dream of a group of battery engineers in 2017. Amid the global transition towards renewable energy, we lead the way forward with industry-leading portable power products, solar technology, and smart home energy solutions.
- EcoFlow Europe is now actively participating in the innovation of residential energy storage and use technology, bringing Smart, Flexible and Reliable residential power solutions to thousands of homes.
Our Vision:
Our vision is to power a new world. It's a call to the future - an aspirational, technology-driven, eco-friendly future shared by everyone.
Our Mission:
Our mission from day one is to provide smart and eco-friendly energy solutions for individuals, families, and society at large. We are, were, and will continue to be a reliable and trusted energy companion for users around the world.
Your career with us:
At EcoFlow, we are all innovators with a diverse set of backgrounds, skill sets, interests and needs, united in the mission to Power a New World. At EcoFlow, you will:
- Find reliable peers, savvy mentors and see new career perspectives;
- Meet new challenges, solution possibilities and chances to show yourself;
- See wider, grow faster and to be outstanding.
We're now looking for a Desktop Operation Engineer- Internship - ESS. This position is a full-time, on-site/position.
Responsibilities:
- Responsible for handling Help Desk tickets, providing on-site technical support and remote assistance to resolve user issues, and quickly responding to fault reports.
- Responsible for preparing computers for new employees, recycling computers from departing employees, and handling daily IT issues.
- Responsible for providing English support for daily documents, announcements, etc.
- Responsible for IT asset management, including assisting with the procurement, warehousing, issuance, replacement, return, and other tasks related to IT assets.
- Responsible for daily Audio&Video meeting support, make sure the device is ready for use.
- Responsible for office network troubleshooting (alone or under the help of headquarters network engineers and system engineers).
- Acceptable for short-term business trips.
Qualification:
1. Technical Competency Requirements
- Computer science major or relevant experience in desktop maintenance is preferred.
- Should familiar with the use of mainstream operating systems (Windows 10/11, macOS), if have experience in installation, configuration, and troubleshooting will be given priority.
- Should familiar with office software support (including Microsoft Office, Mail Apps, and collaboration tools such as Teams/Zoom).
- Should have basic knowledge of network and system troubleshooting commands, such as ping, tracert, and nslookup.
- Familiarity with the use of audio-visual equipment (projectors, video conferencing, sound reinforcement, large screens, etc.) will be given priority.
2. Language Proficiency
- Must have fluent Chinese，English and local language listening, speaking, reading, and writing skills, and be able to write English IT cases.
What we offer:
- Competitive salary package;
- Travel allowance according to company policy;
- A positive and warm team with transparent information transferring;
- Clear career development path.
Why EcoFlow:
"EcoFlow is among a number of tech startups that have a particular strength that can make them competitive on the global stage."----Bloomberg
"The EcoFlow BLADE represents a new generation of mowers that dispense with the need for an electronic fence."----The Wall Street Journal
"The product was impressively well designed back then and the company’s products have only gotten better."----Forbes
We are looking forward for your joining!
Website: https://www.ecoflow.com/
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