What are the responsibilities and job description for the Counter Sales Associate position at Eco Seal Home Solutions?
RESULT STATEMENTS:
The Counter Sales Associate is responsible for assisting walk-in and call-in customers with their product and service needs, processing sales transactions, and maintaining an organized and welcoming sales area. This role requires strong communication skills, attention to detail, and a commitment to providing excellent customer service.
CORE RESPONSIBILITIES:
Customer Service
- Greet customers and provide prompt, friendly, and professional assistance.
- Answer questions about products, services, and availability.
- Build customer confidence through product knowledge and positive interactions.
Sales and Order Processing
- Process sales transactions accurately (cash, card, or credit).
- Take and enter customer orders promptly and correctly.
- Create and manage sales orders in the system.
Product Knowledge
- Develop and maintain a strong understanding of the company’s products and services.
- Recommend relevant products and upsell when appropriate.
- Help customers make informed purchasing decisions.
Order Fulfillment
- Pull merchandise from stock and prepare it for pickup or delivery.
- Coordinate and follow up on special orders to ensure customer satisfaction.
Store Maintenance
- Keep the sales counter and showroom clean, organized, and visually appealing.
- Maintain and update product displays.
- Restock shelves and sales areas as needed.
Inventory Management
- Monitor stock levels and assist with inventory counts.
- Update inventory records accurately.
- Communicate with management about stock shortages or overages.
Problem-Solving
- Address and resolve customer issues in a professional, timely manner.
- Escalate complex problems to management as needed.
REQUIRED SKILLS AND QUALIFICATIONS
- Strong communication and interpersonal skills.
- Customer-oriented mindset with a positive attitude.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency with point-of-sale (POS) systems and basic computer software (e.g., Microsoft Office).
- High school diploma or GED required.
- Previous experience in retail or sales preferred.
COMPANY WIDE STANDARDS
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $22 - $28