What are the responsibilities and job description for the Hotel Front Desk Customer Service Associate position at Eco Properties LLC?
Location: Holiday Inn, 434 Chestnut Street, Chattanooga, TN 37402
We are currently seeking a Full-Time Front Desk Representative to join our team at the Holiday Inn in downtown Chattanooga. If you’re passionate about hospitality, committed to delivering top-tier guest service, and thrive in a fast-paced environment, we’d love to meet you!
Responsibilities:
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Greet and welcome guests with professionalism and warmth
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Check guests in and out using proper procedures
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Answer incoming phone calls and assist with guest inquiries
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Make and manage reservations
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Provide prompt and courteous service, resolving any issues to ensure guest satisfaction
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Collaborate with other departments to ensure smooth operations
Requirements:
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Previous hotel front desk experience required
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Experience with Opera PMS is strongly preferred
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Excellent customer service and communication skills
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Ability to multitask and remain calm under pressure
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Must have open availability, including days, evenings, weekends, and holidays
Benefits:
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Employee discounts at all IHG properties worldwide (after 60 days)
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Paid Time Off (PTO)
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Yearly holiday bonus in December
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Opportunity for growth in a global hospitality brand