Dispatcher

Dispatcher

Eco Plumbers, Electricians, and HVAC Technicians

Are you a high-energy professional who thrives in a fast-paced environment? Eco is looking for an experienced Dispatcher to join our team! In this role, you will be the heartbeat of our operations, flowing vital information across departments to ensure our technicians are set up for success and our clients receive world-class service.

The Role

As a Dispatcher, you will manage the daily flow of field operations through careful planning and constant communication.

Key Responsibilities:

• Logistics & Scheduling: Communicate arrival times and appointment statuses to clients while managing schedule updates to ensure no appointment windows are missed.
• Operational Support: Audit jobs for accuracy, execute rebooks and prebooks, and assist with special order processes.
• Team Collaboration: Provide exceptional support to field staff, assist Sales Coordinators, and fill in for their roles during breaks or vacancies.
• Performance Tracking: Review daily run rates, fill out weekly reports, and meet "Next Stop" and update guidelines.

Qualifications

• Experience: Must have at least 2 to 3 years of prior experience in a Dispatcher role.
• Mindset: A strong ability to prioritize with an analytical and critical thinking mindset.
• Pressure Performer: High adaptability and equanimity when things get busy.
• Detail Oriented: Extreme attention to detail and accuracy in all tasks.
• Communication: Excellent verbal and written communication skills.
• Growth-Oriented: A willingness to learn home service terminology and a desire to "Grow or Die" with our team.
• Requirements: Offers are contingent upon passing a pre-employment background check and drug screening.

Compensation & Benefits

• Pay Range: $24.00 – $28.00 per hour.
• Benefits: Eligibility begins after a 90-day probationary period.

Schedule & Environment

• Shift: Monday – Friday, 12:00 PM – 9:00 PM.
• On-Site Requirement: This is a strictly in-office position; We do not offer remote work.
• Availability: Regular weekend or evening work is required per a rotational on-call schedule.
• Peak Seasons: During seasonal extreme weather-related events, the position may require long hours.
• Professional Standards: We maintain a professional call center environment with a specific dress code and a "work at work" policy regarding personal electronics.

Ready to win as a team? Apply today to join the Eco family!

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