What are the responsibilities and job description for the Rent-A-Center Assistant Manager - SUNDAYS OFF! position at EclipseRTO?
We are Hiring Immediately! It’s Your Career. Own it!
At Rent-A-Center, we believe in putting people in control of their future. We are hiring immediately talented team members that provide great customer service in a retail type environment.
We Care For Our Employees
How would you like to have Sundays off? Yes, every Sunday. How would you like to get paid every Friday? Yes, every Friday. We offer a comprehensive and competitive benefits package that includes everything from health insurance to 401(k) and generous paid time off (7 paid holidays, 1 week vacation after 6 months of service, and 2 weeks’ vacation after 1 year of service). But you’ll find the real benefits to joining us comes from within. You can work your way to the future you want. We’ll help you own it!
CREDIT ASSISTANT MANAGER (CAM)
Reports to: STORE MANAGER
Summary/Objective
The Credit Assistant Manager positively impacts revenue growth and ensures collection standards are
maintained at an appropriate level through proper collection practices and total customer satisfaction. This role
helps manage profit by following established policies and procedures including, but not limited to, cash and
inventory controls. The Credit Assistant Manager accomplishes these in a way that is consistent with the Eclipse
RTO’s mission statement and core values.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
Functions. The CREDIT ASSISTANT MANAGER Will
Maintain accurate records of customer account activity, to include current and past due accounts
Review past due accounts and communicate in-person and via phone/text/email with the
customers to promote timely payments
Understand and execute 6 Step Process with all customer payments while in store or over the phone
Collect customer payments on a timely basis and meet daily/weekly collection standards
Complete daily field visits to assure daily/weekly collection standards
Complete customer service calls in a timely manner as assigned
Follow all policies and procedures and adhere to all standards
Assist Store Manager with training and providing oversight in absence of Store Manager
Assign coworkers to specific duties and assist with work schedule assignments (as needed)
Assist in managing daily operations when necessary
Refurbish merchandise to like new condition
Keep backroom and all store areas neat, clean and organized, including vacuuming, dusting, and
handling household cleaning materials
Assist as needed in loading/unloading truck, or other vehicle, per policy to safely protect coworkers,
customers, and merchandise
Assist as needed in delivering merchandise in Company provided vehicle to customer homes
Assist as needed in installing and setting up merchandise, and instructing customers on proper use
Assist as needed in picking up merchandise from customer homes
Complete customer service calls in a timely manner as assigned
Required Education And Experience
Must be at least 23 years of age
High school diploma or GED 1 – 3 years of retail/customer service or collection experience
Valid California state driver’s license and good driving record
Preferences
Ideally, a candidate for Eclipse RTO dba Rent-A-Center ASSISTANT MANAGER is:
Friendly, with exceptional communication skills
Dynamic, with an outgoing personality and a desire to learn
Customer service oriented
Seeking a career, not just a job
Accountable, able to meet and beat business targets & goals
Experienced, with a proven track record of being dependable and responsible
Competencies
Drive & Tenacity/ Resilience
Teamwork & Collaboration
Customer Service & Communication
Conflict Management
Adapting to Change
Team Leadership
Physical Demands
The physical demands described here are representative of those that must be met by a coworker to
successfully perform the essential functions of this job. While performing the duties of this job, the
coworker is regularly required to talk and hear. This position is very active and requires standing,
walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The coworker must
frequently lift and/or move (push/pull) heavy items and merchandise. Specific vision abilities required by this
job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to
adjust focus.
Expected Hours Of Work
This is a full-time position (approximately 38 – 40 hours per week), and days and hours of work are Monday
through Saturday, 8am to 8pm. Schedules and hours per week/overtime work may change throughout the year
as dictated by management and business needs.
Why should you work at RAC?
Move your career to the center of an industry-leading company. We make a point to promote from within. Endless growth potential? The chance to work with top brands and top talent? Yes, you can do all that & more!
Do you have what it takes?
At Rent-A-Center, we believe in putting people in control of their future. We are hiring immediately talented team members that provide great customer service in a retail type environment.
We Care For Our Employees
How would you like to have Sundays off? Yes, every Sunday. How would you like to get paid every Friday? Yes, every Friday. We offer a comprehensive and competitive benefits package that includes everything from health insurance to 401(k) and generous paid time off (7 paid holidays, 1 week vacation after 6 months of service, and 2 weeks’ vacation after 1 year of service). But you’ll find the real benefits to joining us comes from within. You can work your way to the future you want. We’ll help you own it!
CREDIT ASSISTANT MANAGER (CAM)
Reports to: STORE MANAGER
Summary/Objective
The Credit Assistant Manager positively impacts revenue growth and ensures collection standards are
maintained at an appropriate level through proper collection practices and total customer satisfaction. This role
helps manage profit by following established policies and procedures including, but not limited to, cash and
inventory controls. The Credit Assistant Manager accomplishes these in a way that is consistent with the Eclipse
RTO’s mission statement and core values.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
Functions. The CREDIT ASSISTANT MANAGER Will
Maintain accurate records of customer account activity, to include current and past due accounts
Review past due accounts and communicate in-person and via phone/text/email with the
customers to promote timely payments
Understand and execute 6 Step Process with all customer payments while in store or over the phone
Collect customer payments on a timely basis and meet daily/weekly collection standards
Complete daily field visits to assure daily/weekly collection standards
Complete customer service calls in a timely manner as assigned
Follow all policies and procedures and adhere to all standards
Assist Store Manager with training and providing oversight in absence of Store Manager
Assign coworkers to specific duties and assist with work schedule assignments (as needed)
Assist in managing daily operations when necessary
Refurbish merchandise to like new condition
Keep backroom and all store areas neat, clean and organized, including vacuuming, dusting, and
handling household cleaning materials
Assist as needed in loading/unloading truck, or other vehicle, per policy to safely protect coworkers,
customers, and merchandise
Assist as needed in delivering merchandise in Company provided vehicle to customer homes
Assist as needed in installing and setting up merchandise, and instructing customers on proper use
Assist as needed in picking up merchandise from customer homes
Complete customer service calls in a timely manner as assigned
Required Education And Experience
Must be at least 23 years of age
High school diploma or GED 1 – 3 years of retail/customer service or collection experience
Valid California state driver’s license and good driving record
Preferences
Ideally, a candidate for Eclipse RTO dba Rent-A-Center ASSISTANT MANAGER is:
Friendly, with exceptional communication skills
Dynamic, with an outgoing personality and a desire to learn
Customer service oriented
Seeking a career, not just a job
Accountable, able to meet and beat business targets & goals
Experienced, with a proven track record of being dependable and responsible
Competencies
Drive & Tenacity/ Resilience
Teamwork & Collaboration
Customer Service & Communication
Conflict Management
Adapting to Change
Team Leadership
Physical Demands
The physical demands described here are representative of those that must be met by a coworker to
successfully perform the essential functions of this job. While performing the duties of this job, the
coworker is regularly required to talk and hear. This position is very active and requires standing,
walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The coworker must
frequently lift and/or move (push/pull) heavy items and merchandise. Specific vision abilities required by this
job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to
adjust focus.
Expected Hours Of Work
This is a full-time position (approximately 38 – 40 hours per week), and days and hours of work are Monday
through Saturday, 8am to 8pm. Schedules and hours per week/overtime work may change throughout the year
as dictated by management and business needs.
Why should you work at RAC?
Move your career to the center of an industry-leading company. We make a point to promote from within. Endless growth potential? The chance to work with top brands and top talent? Yes, you can do all that & more!
Do you have what it takes?
- Must be at least 23 years of age
- High school diploma or GED
- Valid California state driver’s license and good driving record