What are the responsibilities and job description for the Customer Account Rep (Off On Sundays) position at ECLIPSE RTO, LLC?
We are seeking a customer-focused professional to join our team and provide exceptional service to customers throughout the account lifecycle. In this role, you will support inquiries, resolve issues, maintain accurate account information, and help ensure a positive experience at every interaction. The ideal candidate is detail-oriented, dependable, and comfortable working in a fast-paced environment where strong communication and problem-solving skills are essential.
Responsibilities
- Respond to customer questions by phone, email, or in person in a timely and professional manner
- Assist with account setup, updates, billing questions, payment processing, and general account maintenance
- Investigate and resolve customer concerns while maintaining a positive and service-oriented approach
- Document account activity and interactions accurately in internal systems
- Follow company policies and procedures related to account handling, confidentiality, and service standards
- Collaborate with internal teams to support customer needs and resolve account-related issues
- Identify opportunities to improve the customer experience and offer helpful solutions
- Maintain organized records and ensure data accuracy across account systems
Qualifications
- Previous experience in customer service, account support, retail, call center, or a related role preferred
- Strong verbal and written communication skills
- Excellent attention to detail and organizational abilities
- Ability to multitask, prioritize responsibilities, and remain composed in a busy environment
- Comfortable using computers, account systems, and standard office software
- Problem-solving mindset with a commitment to delivering high-quality service
- Ability to work independently and as part of a team
What We Offer
- A supportive and collaborative work environment
- Opportunities to build valuable customer service and account management skills
- Training and ongoing development
- A schedule that includes Sundays off
About You
You take pride in helping others, communicating clearly, and handling account details with accuracy and care. You enjoy solving problems, staying organized, and contributing to a team that values professionalism and great customer experiences.
Salary : $19 - $19