Customer Service Rep

Kickstart a Rewarding Career in the Supply Chain Industry with Eclipse Advantage!

About Us:
At Eclipse Advantage, our values drive everything we do: Win as One, Be Customer Obsessed, Empower with Purpose, Raise the Bar, and Do Right Relentlessly. These aren’t just words, they’re how we show up every day. If you’re someone who loves working as part of a team, takes pride in delivering great results, wants the ability to own your work, and is always looking for ways to grow while doing the right thing, then Eclipse Advantage is the place for you.

Job Description:
The Customer Service Rep responsibilities include assisting consumers by phone, email, and in person with product information, purchase locations, repairs, warranties, returns, and product or parts orders. The role also involves accurately documenting interactions in the ASI system while providing clear communication and professional support to customers.

Pay Range: $18.00 - $18.00 per hour

Shift: Monday to Friday, 8:30 AM – 5:00 PM

Essential Duties and Responsibilities:

• Respond to consumer inquiries by phone, email, in person, and in writing regarding product information, purchasing locations, repairs, warranties, and returns.
• Process product and parts orders and provide operational guidance to customers.
• Accurately record customer interactions and case details in the ASI system.
• Calculate costs, discounts, sales tax, and shipping charges when processing orders or requests.
• Maintain professional telephone etiquette and effectively assist customers in stressful situations.
• Interpret company policies and procedures to provide accurate information and solutions.
• Prepare clear written responses and correspondence to consumer inquiries.
• Communicate effectively with management, customers, and trainees to resolve issues and provide updates.

Job Requirements:

• Minimum of 2 years of related experience in customer service or consumer relations, or an equivalent combination of education and experience.
• Basic computer skills with proficiency in Microsoft Word, Outlook, and Excel or related software systems.
• Strong keyboarding skills (40–45 WPM).
• Ability to perform basic math and accounting calculations, including costs, discounts, sales tax, and shipping charges.
• Strong verbal and written communication skills.
• Ability to interpret policies and procedures and respond to customer inquiries effectively.
• High school diploma or equivalent required.
• Multilingual abilities (Spanish or French) are a plus.

Benefits:

• Health, Dental, and Vision Insurance: Comprehensive coverage for employees and their families
• Retirement Plans: A 401k with employer matching
• Voluntary benefits: Life, accident, and disability products available for employee and dependents

Bonus Eligibility:
Referral Bonus: Earn $50 for every successful referral after they complete 80 hours of work.

• No limit on the number of referrals.
• Managers confirm referrals during interviews to ensure bonus eligibility.

Eclipse Advantage is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision-making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable law.

Bring your experience and take the next step in your career. We're looking for skilled professionals ready to make an impact. Apply today!