IT Helpdesk Tecchnician

IT Helpdesk Technician

Job Number: 25-04172

Use your skills where innovative technology solutions begin. ECLARO is looking for an IT Helpdesk Technician for our client in New York, NY.

ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Responsibilities:

• Provide superior Customer Support to Corporate Executives and Staff.
• Provide support for VMware Horizon View Cloud desktop environment.
• Support Bring Your Own Device (BYOD) applications installed and running on personal and corporate smart phones and tablet devices.
• Install, configure, and maintain Microsoft Office Professional and all other desktop applications used by the client's staff.
• Support and maintain all laptops and desktops hardware, software, and printers.
• Provide Active Directory support creating user, groups, password changes, provide exported user data as required.
• Ensure expedient resolution of first and second level network, system, and application problems, and escalating issues to meet SLAs.
• Provide support for file and print services.
• Manage, administer and upgrade specific IT systems such as End Point Security, Collaboration and Communication systems, Enterprise Software.
• Provide support for Cisco Web Conferencing systems before and after meetings and events.
• Troubleshoot e-mail issues and escalate issues related to the e-mail server to e-mail server administrators.
• Work on and complete special projects.
• Information Security Responsibilities.
  
  

Qualifications:

• 3 years IT helpdesk experience.
• 2 years deploying and managing Windows laptops.
• 1 year supporting VMware Horizon View users, and troubleshooting VMware Horizon View issues.
• Basic knowledge of MDM solutions.
• Knowledge of Microsoft Windows networking, TCP / IP, DHCP, DNS, GPO's.
• Knowledge of database and web server technologies, a big plus.
• Exceptional customer service skills.
• Requires excellent communication skills, analytical ability, sound judgment, and excellent time management skills.
• Must possess the ability to work effectively with customers, staff, IT management, and managers from all departments.
• Superior troubleshooting skills while working hands on at a help desk.
• Ability to work under stress with time-critical deadlines and high expectations.
  
  

Pay Rate: $35 - $40 / Hour

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
  
  

If interested, you may contact:

Ashly Velasco

ashly.velasco@eclaro.com

646-357-1236

Ashly Velasco | LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.