What are the responsibilities and job description for the IT Support Specialist position at Eckert Seamans Cherin & Mellott LLC?
Eckert Seamans is a full-service national law firm with a strong reputation and history of success that spans more than 65 years. With approximately 300 lawyers across a network of 14 offices, we provide clients with proactive, solution-oriented business and litigation counsel. We are seeking an IT Support Specialist for our Pittsburgh, PA office.
Primary Responsibilities:
- Monitor the help desk phone queue as a priority, promptly answer incoming calls, and provide email and conference support to end users across the organization
- Troubleshoot technical issues by applying critical thinking to diagnose root causes, determine appropriate solutions, and escalate as needed
- Provide a courteous professional response to customers in a timely and accurate manner, via phone, email or chat
- Follow-up and close out all open tickets
- PC set-up, delivery and general maintenance
- Provide on-call support after business hours
- Performs other related duties as assigned
Skills/Abilities
- Outstanding communication skills
- Excellent interpersonal and customer service skills
- Ability to troubleshoot, think critically, and diagnose technical problems
- Exceptional organizational skills and attention to detail
- Ability to function well in a high-paced environment
- Proficient with Microsoft Office365 and applications used in a law firm environment
- Prior experience with a ticketing system is preferred
Education and Experience:
- High school diploma or equivalent. Bachelor’s degree preferred
- Minimum two years of help desk experience
Physical Requirements:
- Remain stationary for extended periods while performing repetitive tasks such as working at a computer
- Ability to move throughout the office to attend meetings, access files, collaborate with colleagues, and use standard office equipment, including but not limited to, printers, copiers, scanners
- Ability to move, transport, set up, breakdown or reposition technology equipment, up to 25 pounds
- Ability to transport materials using carts, dollies, or other appropriate equipment
Travel expectation: None
Benefits:
- Generous PTO and holiday schedule
- Medical/Vision/Dental insurance
- Hybrid work schedule
- Commuter Benefits
- Paid parental leave
- 401k plan
Eckert Seamans is committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, citizenship, marital status, sexual orientation, gender, gender identity or expression, disability or any protected military or veteran status.
Eckert Seamans will not consider resumes submitted by external agencies or recruiters unless specifically requested and approved by an HR/Recruiting representative for this position. Prior approval is required even if the agency or recruiter has an agreement in place with Eckert Seamans Cherin & Mellott, LLC. An external agency or recruiter will not be compensated in any way for the submission of a candidate for this position if prior approval is not obtained.