What are the responsibilities and job description for the Inside Sales position at Eckart LLC?
INSIDE SALES ASSOCIATE
Are you sales oriented? Do you enjoy working with customers to better understand their needs and ensure a smooth sales process? Are you successful at building instant rapport and achieving customer satisfaction?
If you’ve answered yes to these questions, then come join our team at Eckart LLC!
We are currently in search of a career-orientated person to join our team. Your organizational skills shine through in how you manage your workflow, and you are in search of a career opportunity with great potential.
WHY WORK FOR US
- Medical, Dental, and Vision insurance after 30 days
- 401K match after one year of service
- Paid time off
- Career growth
- Paid Holidays
- Company paid life policy
- All full-time employees receive an employee discount at just 5% over Eckart’s cost.
- Good group of people, low stress environment, family-oriented philosophy.
OUR MISSION “Stock It, Know It, and Stand By It”
OUR VISION Eckart LLC strives to provide the finest quality products to contractors, facility maintenance departments, and homeowners. Our employees are highly trained and motivated to serve our customers.
DUTIES AND RESPONSIBILITIES
This position may be required to perform additional tasks, responsibilities, or duties as assigned:
- Responding to inquiries and processing incoming calls and orders
- Contacting current customers and identifying new products and potential up-selling
- Entering orders into the system
- Sourcing materials for customers when currently not in stock
- Maintaining knowledge base on current products and learning about new products
- Providing product information, pricing quotations, and follow-up on quotes
- Developing and maintaining positive customer relationships
- Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
- Supporting Counter Sales and handling returns as required
- Working closely with others to ensure customer needs are met
- Other duties as assigned
SKILLS AND COMPENTENCIES
- Exceptional customer service
- Ability to warm up and develop instant rapport with potential customers
- Ability to develop long-term relationships and generate referrals from your customers
- Excellent interpersonal & communication skills, both verbal and written
- Impeccable organizational skills with attention to detail
- Time management & multitasking skills to serve several customers at the same time
- Strong networking skills, outgoing personality
- Excellent computer skills (Word, Excel, Email)
- Self-motivated; able to function effectively both independently and as a member of a team
- Proven ability to learn quickly and work effectively in a fast-paced work environment
EXPERIENCE AND EDUCATION
- Minimum of a high school diploma or equivalent required
- Minimum of two years’ sales experience (counter sales, inside sales or outside sales) required
- Post-Secondary courses in Electrical preferred
- Skilled in serving and negotiating with institutional and industrial purchasers, electrical contractors, and the public
- Knowledge of the electrical industry or a background in electrical products would be considered an asset, including - lighting, wiring devices, distribution, and motor control