What are the responsibilities and job description for the ServiceNow Developer position at eCIFM Solutions Inc.?
Responsibilities:
· Custom application development
· Module configuration (ITSM, HR, SecOps, CMDB, and custom applications)
· Integration with third-party systems using REST/SOAP APIs and MID servers
· Support for testing and go-live activities
· Documentation and knowledge transfer
· Knowledge in JavaScript, HTML, XML, and API integrations with other systems
· Migrate ServiceNow configuration/customization between environments
· Apply best practices for ServiceNow instance management and performance tuning
· Provide end-user support and training on ServiceNow capabilities
· Stay current on ServiceNow platform capabilities and best practices
Qualifications:
· 3–5 years’ experience developing on the ServiceNow platform
· Strong knowledge of ServiceNow data models, APIs, security architecture, and scripting capabilities
· ServiceNow certifications (CSA, CIS-ITSM, CAD, or similar) preferred
· ServiceNow AI experience preferred
Deliverables:
· Create a form to prepare quotations, if the state requires.
· Create state defined, SLA based templates.
· Create workflows that efficiently manages State-defined processes.
· Make the tool web accessible
· Create interface with the state system to capture information on providers through auto-population of key data based on matching data from the phone system where the caller was verified.
· Ensure the tool will assign and reassign tickets based on automated rules/specified criteria.
· Create dashboards and reports.
· Resolve/mitigate defects found from User Acceptance Testing.
· Customize fields based on state requirements.
Work Location: Remote