Director of Operations

Overview
The Director of Operations is a key executive leader responsible for driving operational excellence, shaping organizational culture, and ensuring that strategic priorities are executed with precision and alignment. As a trusted partner to the CEO, the Director of Operations provides strategic insight, leads transformative initiatives, and cultivates a collaborative, people-centered environment.

This role requires exceptional soft skills—empathy, communication, adaptability, strategic influence, and relationship-building—to guide teams through growth, change, and continuous improvement.

Key Responsibilities:

Strategic Leadership & Vision Alignment

• Partner with the CEO to shape and advance the agency’s strategic vision and long-term growth agenda; drive alignment across business units and translate big-picture priorities into actionable, measurable outcome. Lead agency culture by strengthening trust by exhibiting core values across all operations.
• Develop, manage, and evaluate annual strategic plans, department objectives, and KPI systems to ensure accountability and progress toward goals.

Operational Development

• Direct daily operations to ensure efficient, effective, and high-quality execution across all agency functions.
• Spearhead organization operational efforts to improve clarity, reduce inefficiencies, and enhance cross-department collaboration.
• Create and maintain comprehensive operational policies, procedures, and manuals to standardize processes and reinforce accountability.
• Partner with IT to evaluate and implement technology solutions that modernize workflows, strengthen data accuracy, and support remote workforce management.
• Review contracts, vendor relationships, and insurance strategies to mitigate operational risk and ensure compliance.
• Oversee facilities and operational logistics to maintain optimal work environments for both on-site and remote teams.

People Leadership, HR, & Talent Development

• Lead, coach, and develop department managers through structured coaching and performance support.
• Champion a people-first culture centered on transparency, trust, empowerment, and shared success.
• Oversee recruitment, selection, onboarding, and talent development initiatives to attract and retain top-tier talent.
• Manage and maintain comprehensive performance evaluation systems, including metrics-based reviews, developmental planning, and goal alignment.
• Maintain HR frameworks to reinforce accountability and collaboration.

Internal Communications & Team Engagement

• Lead weekly all-staff meetings to reinforce priorities, strengthen communication, and align teams with strategic goals.
• Design and deploy annual employee engagement surveys to gather insights, drive improvements, and inform leadership decision-making.
• Maintain consistent communication with staff and leadership to ensure clarity, cohesion, and timely exchange of information.

Cross-Functional Collaboration & Organizational Support

• Partner with finance to support budgeting, deposit oversight, and financial reporting accuracy.
• Manage agency marketing initiatives including content direction and social media presence to expand reach, engagement, and visibility.
• Manage geographically dispersed teams to ensure alignment, support, and sustained engagement across remote locations.

Education & Experience

• Bachelor’s degree preferred.
• An active insurance license is preferred; however, candidates without one must be able to obtain licensure. Licensing assistance will be provided.
• 8–10 years of leadership experience in operations, HR, or organizational strategy.
• Experience leading multi-site or remote teams strongly preferred.

Pay: $55,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

License/Certification:

• Insurance Producer License (Preferred)

Work Location: In person

Salary : $55,000 - $80,000