Health IT Technician

Job Summary:

The Health IT Technician is responsible for supporting and maintaining healthcare information technology systems, networks, and end-user computing environments. The Health IT Technician will be responsible for ensuring the reliability, security, and efficiency of IT infrastructure and providing technical support to healthcare staff and users. The incumbent will have strong troubleshooting abilities, knowledge of computer networks and hardware systems, and excellent customer service. This position reports to the IT Manager.

Job Duties:

• Maintain computer networks and systems including software, mainframes, VPNs, routers, switches, and other physical hardware.

• Install, configure, and troubleshoot network equipment and related hardware/software issues.

• Monitor computer systems and network performance to ensure optimal functionality and security.

• Update and maintain virus protection software and security protocols to safeguard data and communications.

• Diagnose and resolve hardware, software, connectivity, and configuration issues for end users.

• Provide desktop support and technical assistance to employees and healthcare personnel as needed.

• Communicate technical and networking issues effectively to employees, management, and vendors.

• Assist with onboarding and training new users on IT systems, equipment, and cybersecurity best practices.

• Perform routine inspections, maintenance, and upgrades on systems and equipment.

• Document support activities, troubleshooting steps, and system configurations.

• Ensure compliance with organizational policies, healthcare IT standards, and applicable security regulations.

• Support backup, recovery, and disaster recovery processes as directed.

• Collaborate with IT staff and leadership on technology improvement initiatives and special projects.

• Other duties as assigned.

Required Qualifications:

Education & Certifications:

• Associate’s degree in Information Technology, Computer Science, Health Information Technology, or a related field preferred, but not required if relevant experience can be demonstrated.

• IT certifications (CompTIA A , ITIL, or Microsoft certifications) are a plus but not required.

Skills & Competencies:

• Experience supporting computer networks, hardware, software, and end-user systems.

• Knowledge of Windows operating systems, networking concepts, VPNs, routers, and cybersecurity practices.

• Strong troubleshooting and problem-solving skills.

• Ability to communicate technical information clearly to non-technical users.

• Excellent organizational skills and attention to detail.

• Ability to work independently and in a team-oriented environment.

• Experience in a healthcare or related environment.

Work Environment:

• Office and healthcare environment with frequent interactions with staff and computer equipment.

• May require occasional lifting of computer hardware and equipment.

• May require occasional travel to different company locations for IT support.

• Some on-call or after-hours support may be required.