What are the responsibilities and job description for the Bilingual Spanish Call Center Representative position at EchoStar Corporation?
What Success Looks Like (Objectives)
Call Center Representative:
$18.50/hr .50/hr Language Differential - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training!
What You’ll Be Doing
Requirements
Compensation: $18.50/Hour
About Our Department
As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.
About Our Company
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Call Center Representative:
$18.50/hr .50/hr Language Differential - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training!
What You’ll Be Doing
- Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues
- Promoting additional products and services
- Career Growth: Opportunity to promote within your first year!
- Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
- Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)
Requirements
- High school diploma or GED
- Ability to work full-time on-site
- Six months of related customer service and troubleshooting experience and/or training
- Flexible to work shifts that might include evenings, weekends, or holidays
- Smartphone or device with active data network connection
- Fluent in English and Spanish
- Pre-employment screen
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
- Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
Compensation: $18.50/Hour
About Our Department
As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.
About Our Company
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Salary : $2 - $19