Senior Manager, Benefit & Incentives

Company Description

About Food Access LA

Founded in 1996, Food Access LA is a leading Southern California nonprofit organization connecting people to healthy food, promoting economic development, and building sustainable food systems. We operate a large network of mission-driven farmers’ markets in Los Angeles and programs that provide nutrition education, food access, and opportunities for small regional farms and local food businesses to thrive.

Our programs and activities include:

• Operating a network of community-based certified farmers’ markets in Los Angeles
• Programs that stretch public nutrition benefits for the purchase of healthy foods
• Offering technical assistance for micro & small food and beverage businesses
• Extensive nutrition education programs for low-income families and underserved schools
• Coordinating food relief for families facing food insecurity
  
  

Job Description

Position Summary

• TITLE: Senior Manager, Benefit & Incentives
• STATUS: Exempt; Full-Time
• COMPENSATION: $72,000
• LOCATION: Hybrid: Various Markets and Events, Work From Home, Occasional Travel
• REPORTS TO: Director, Benefits & Incentives
  
  

The Benefit and Incentives (B&I) Program Manager works with the Director, Benefits & Incentives and Farmers’ Market Operations team, and with support from the Market Match Administrative Assistants, to implement the Benefit and Incentives program at Food Access LA’s farmers’ markets. The Program Manager will strategize outreach efforts, supervise Market Match staff, organize program records and grant reporting, refine administrative systems, and support the implementation of SNAP and incentive voucher processing through the organization’s food distribution program, eat!

The Program Manager will monitor, track, and support compliance for all benefits- and incentive-related grants, including Market Match, privately funded nutrition incentives, program-aligned opportunities, and future programs. This position will also focus heavily on supporting the Director, Benefits & Incentives with program oversight, compliance monitoring, systems management, policy advocacy, and cross-grant coordination.

Key Responsibilities

Administrative & Clerical

• Track supply and purchasing budgets for programs with support from the Program Director, and Program Coordinator
• Supervise Coordinators in monthly B&I program data and reconciliation
• Ensure Market Managers and B&I staff are trained in market laptops and EBT POS devices
• Refine administrative processes
• Collaborate with Digital Platform Program Manager/Director to administer and track SNAP, Market Match, and all other incentive vouchers processed through the digital platform
  
  

Reports, Grants & Project Compliance

• Track and manage re-authorizations for SNAP EBT and WIC/FMNP for all market sites
• Track spend-down of incentive funds via monthly redemption reports
• Prepare monthly invoices and reports (may transition to Grants & Invoicing staff)
• Submit USDA FNS applications for new market sites and the digital platform
• Ensure program-related updates are distributed to market vendors
• Monitor, track, and support compliance for the full B&I grant suite (Market Match, ARP, CNIP/WIC Plus, CDSS, Park Bites, Kaiser/Angell, Cedars, Nutritious Bites, FEAST, and other new or emerging grants)
• Maintain systems, ensuring accurate data collection and reporting across all B&I grants
  
  

Outreach & Program Promotion

• Collaborate with Director and Market Managers on outreach priorities and Instagram content
• Promote EBT, WIC, and Market Match across Food Access LA’s markets and digital platform
• Create outreach materials in collaboration with CBO partners
• Monitor mass texting system for B&I customers
• Represent Food Access LA at outreach and partner meetings
  
  

Program Development

• Work with Digital Platform Program Manager to implement SNAP processing
• Manage small-scale partnerships and one-off incentive projects
• Assist with data and narrative development for grant applications
• Identify program growth and collaboration opportunities
  
  

Staff Supervision & Training

• Develop B&I shift schedules
• Provide in-market shift coverage when needed
• Conduct site visits to assess operations and outreach
• Organize quarterly B&I team meetings/communications
• Supervise and train B&I staff
  
  

Qualifications

Required Skills And Experience

• Familiarity with CalFresh EBT and WIC
• 3 years coordinating or managing community programs or food systems projects
• Excellent communication with diverse communities
• Strong organizational and system-building skills
• Experience developing community projects from ideation to implementation
• Experience in collecting and organizing data
• Experience in public health, community nutrition/dietetics, or related fields
• Proficiency in Excel, Word, Outlook, Instagram, Canva
  
  

Desired Skills And Experience

• Bilingual English/Spanish
• Experience living or working in Food Access LA market communities
• Commitment to addressing food insecurity
• Knowledge of issues facing food-insecure communities
• Professional social media experience
• Customer service, food retail, or farmers’ market experience
  
  

Compensation & Benefits

• $72,000
• *Please note: To uphold our commitment to pay equity and transparency across the organization, the salary for this position is set and non-negotiable.
• Health, dental, and vision insurance
• Open PTO, plus 14.5 holidays
• Employee Assistance Program
• Optional 403(b) Retirement Plan
  
  

Physical Requirements

Standing, sitting, lifting up to 25 lbs; indoor and outdoor work, sometimes in varied weather; use of computer and telephone equipment; other duties as assigned.

Additional Information

Application Instructions

Submit a cover letter and résumé via the job listing link.

Food Access LA is committed to equitable hiring and encourages applicants from historically underrepresented communities.

Work Environment

This position is based in Los Angeles and requires regular in-office presence at Food Access LA’s administrative office. Occasional travel to meetings, events, or farms may be required. Evening or weekend availability may be necessary based on project needs.