Automotive Guest Loyalty Specialist

Job Description

EchoPark is seeking a Guest Loyalty Specialist to manage the post-sale guest experience, focusing on service-related concerns and ensuring high satisfaction through Net Promoter Score (NPS) and online reviews. This position is well-suited for individuals who are passionate about delivering excellent customer service within the automotive industry. Candidates with Service Advisor experience—minus the sales component—may thrive in this role.

What You’ll Do

• Schedule repair appointments and greet guests in service lanes.
• Generate estimates, write repair orders, and follow up with guests.
• Act as the primary contact for mechanical or cosmetic concerns during the warranty period.
• Communicate with internal departments and external vendors.
• Provide loaner vehicles and ensure repairs meet company standards.
• Maintain transparent, timely, and friendly communication with guests.
  
  

What We’re Looking For

• Minimum 2 years of experience as a service advisor in a dealership or aftermarket shop.
• Strong customer service skills and attention to detail.
• Familiarity with OEM service schedules, warranty policies, and extended service contracts.
• Excellent communication and problem-resolution skills.
• Professional appearance and willingness to learn and take ownership.
  
  

What We Offer

• Competitive annual salary with monthly bonus opportunities.
• Health, Dental, and Vision Insurance.
• 401(k) with 4% company match.
• Paid vacation.
• Leadership and personal development programs.
• Casual dress code.
• Supportive and growth-oriented culture.