Training & Operations Support Lead I

Under the supervision of the Operations Support Coordinator II, the Training & Operations Support Lead I is responsible for developing, implementing, administering, and managing training programs for ECHO. The Training & Operations Support Lead will work closely with ECHO’s Quality Improvement & Program Integrity, Finance, Human Resources and Operations departments to ensure the training programs align with ECHO’s requirements.

The Training & Operations Support Lead will be responsible for creating and maintaining training records, monitoring training program effectiveness, and providing feedback to improve training programs.

The Training & Operations Support Lead will also support ECHO’s Day Support and Supported Employment Programs – Group Supported Employment and Individual Supported Employment – with administrative tasks.

Essential Functions

Embrace and support ECHO’s core values: Enthusiasm, Trust, Integrity, Compassion, Respect, Innovation and Courage

Training Lead

• Develop, implement, conduct, and manage training programs for new hires and current employees
• Ensure training programs align with contractual statements of work
• Create and maintain training records
• Monitor training program effectiveness
• Provide feedback to improve training programs
• Work closely with ECHO’s Quality Improvement & Program Integrity, Finance, Human Resources and Operations departments to develop and implement policies and procedures related to training
• Collaborate with other departments to share best practices and training resources
• Stay up-to-date with new trends and techniques in training and development
• Provide guidance and support to Training Instructors, Project Managers, and Supervisors on training matters
• Systems Administrator for ECHO’s electronic health record (EHR)
• Perform additional related duties as assigned

Administrative Support

• Review start/stop times and attendance in ECHO’s EHR and payroll software for accuracy
• Assist Program Coordinators and Program Managers with Facesheets in EHR and audit for accuracy
• Conduct quarterly audits of notes, quarterly reports, and ISPs to identify opportunities for improvement, ensure documentation quality and compliance, and recommend additional training or support as needed
• Scan participant documents and upload into EHR
• Assist with quarterly progress reports for program participants in accordance with agency timelines and requirements
• Provide supervision to program participants to ensure health and safety as dictated by their individual service plans on an add-needed basis
• Perform additional related duties as assigned

Minimum Position Requirements

• Bachelor’s degree in the Human Services field plus a minimum of seven (7) years’ experience working in the Human Services field or the or equivalent combination of education and/or directly related work experience
• Extensive experience in provision of services to persons with disabilities
• Extensive experience in vocational and/or day support training of persons with disabilities
• Must possess valid driver’s license and driving record meeting insurance requirements

Employee Benefits

ECHO offers qualified employees a comprehensive and competitive benefits package, including:

• Company-paid medical, dental, and vision insurance
• Company-paid life insurance
• Company-paid Accidental Death & Dismemberment insurance
• Company-paid short-term disability insurance
• Flexible Spending Account
• Paid time off
• 403(b) retirement plan with company matching

Join ECHO and help empower every individual to reach their highest potential. For more information about ECHO, please visit: https://echoworks.org/.