Host/Hostess - CA

Job Summary:

The HOST/HOSTESS is a high visibility position that plays a vital role in ensuring that Guest feel welcome, respected. appreciated, and cared for during their time at our restaurant. Our host/hostesses must emotionally connect with Guests, collect information about Guests’ dining experience/preferences, and effectively communicate with our service team and management.

Essential Functions: Must be willing and able to:

• Exude confidence, professionalism, and a genuine sense of hospitality and warmth
• Provide friendly, personal, professional service to all Guest
• Understand “The 7- Intents Service Model”, and apply the principles to all Guest interactions
• Provide a pleasant atmosphere, offer an appropriate greeting/farewell for all Guests entering and leaving the restaurant
• Welcome and seats Guests
• Answer, return and takes messages for all incoming phone calls
• Take reservations, maintain the reservation database and appropriately book reservations
• Refer Guest concerns or complaints to management
• Assist Managers with table management
• Exhibit phone etiquette, organizational skills, basic computer knowledge (incl. reservations management system)
• Provide constructive input to foster process improvement
• Stay informed on all hours of operations and special events
• Proactively obtain information from Guests, management and service staff and acts as a central hub of information for entire restaurant
• Engage Guest during the seating process and effectively hands over information to service team

Accountabilities: Must be willing and able to:

• Be an active team player
• Follow supervisor’s instructions
• Perform under more than average stressful conditions
• Make appropriate judgment calls under stressful condition
• Maintain clean and orderly work area throughout shift and leave it ready for the following shift
• Acquire and wear appropriate uniform as prescribed in the training manual
• Maintain and clean uniform
• Maintain a well-manicured appearance and persona that reflects the established image of the restaurant
• Read and be accountable for the information in the Echo and Rig employee handbook

Qualifications Standards:

• Previous customer service experience desirable

Must be willing and able to:

• Think critically, provide solutions for guests
• Collaborate and contribute to a diverse service team.
• Communicate effectively in both written and verbal communication
• Handle multiple priorities and tasks while under pressure.
• Efficient use an IPad and Computer

Job Qualifications

• Superior poise and communication abilities
• Cheerful and pleasant disposition
• Computer / IPad Literacy