Food Runner - Sacramento, CA

Job Summary:

The FOOD RUNNER is responsible for the efficient and accurate delivery of Guest’s food and beverage items. This position works in concert with both front and back of the house.

Essential Functions: Must be willing and able to:

Provide friendly, personal, professional service to all Guests

Understand “The 7 Intents Service Model”, and apply the principles to all Guest interactions

Provide exceptional service by ensuring that food and beverage items are correctly delivered to Guests

Follow specific verbal and/or written instructions

Complete assigned side-work duties (opening, closing, ongoing)

Maintain cleanliness in assigned station and or stations

Communicate with kitchen, host and service staff to maintain service efficiency and Guest satisfaction

Assist in preparation of kitchen opening and closing procedures

Follow all sanitation procedures in accordance with state regulations

Ensure expo station is properly stocked and cleaned; maintain appropriate levels of plates, silverware and trays

Have detailed and accurate knowledge about all food and beverage products

Ensure quality and proper presentation of food menu items

Present and describe food and beverage items to Guests

Accountabilities: Must be willing and able to:

Be an active team player

Follow supervisor’s instructions

Perform under more than average stressful conditions

Maintain clean and orderly work area throughout shift and leave it ready for the following shift

Acquire and wear appropriate uniform as prescribed in the training manual

Maintain a clean uniform

Maintain a well-manicured appearance and persona that reflects the established image of the restaurant

Read and be accountable for the information in the Echo and Rig employee handbook

Qualifications Standards:

Six months of previous full service restaurant experience preferred

Must be willing and able to:

Learn and effectively practice The 7 Intents Service Model

Collaborate and contribute to a diverse service team.

Communicate effectively

Handle multiple priorities and tasks while under pressure.

Develop detailed menu knowledge for all food and beverage offerings, including preparation methods, ingredients, possible allergens, ect

Job Qualifications

• Strong work ethic and dedication to getting the job done right every time.

• The ability to lift, balance, and carry large oval and small round serving trays up to 50 lbs across flat and inclined surfaces including stairs.

• A motivated self-starter capable of taking the initiative to identify and undertake projects during slow periods.

• The ability to collaborate and contribute to a diverse service team.

• Superior Communication Skills

• The capacity to handle multiple priorities and tasks while under pressure.