What are the responsibilities and job description for the IT Support Specialist position at Echo Power?
About Echo Power
Echo Power is a professional Engineering and Project Services company that operates in accordance with our core values of integrity, commitment to team, customer-focus, technical excellence, and optimism. We are a work-from-home company with a family-friendly culture that strives to serve our customers with excellence while creating opportunities for our people.
What You’ll Get To Do
As an IT Support Specialist at Echo Power, you will play a critical role in supporting the day-to-day technology needs of our growing, remote workforce. This role is ideal for an entry to mid-level IT professional who enjoys problem-solving, delivering excellent customer service, and helping build efficient, scalable systems.
You will partner closely with the IT Manager to ensure smooth onboarding experiences, maintain reliable systems, and support the continuous improvement of our IT infrastructure—including Microsoft 365 and SharePoint environments.
Your Key Responsibilities
Manage incoming IT support tickets, ensuring timely resolution and clear communication with end users
Set up and onboard new hires, including hardware provisioning, software installation, and system access
Administer and support Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint
Assist in maintaining and improving the company’s SharePoint site, including structure, content, and permissions
Track and manage company hardware inventory, including laptops, tablets, and accessories
Troubleshoot hardware, software, and basic network issues for a distributed workforce
Support user account management, access controls, and permissions across systems
Assist with software license tracking and renewals to ensure compliance and efficiency
Ability and willingness to quickly learn CMiC (companywide construction management software)
Document IT processes, knowledge base articles, and standard operating procedures
Provide friendly, responsive technical support and basic training to employees across the organization
Partner with the IT Manager on system improvements, tool implementations, and process optimization
What You’ll Bring
2–4 years of experience in IT support, help desk, or a similar role
Hands-on experience with Microsoft 365 (especially Teams, Outlook, OneDrive, and SharePoint)
Experience Building, Maintaining, Or Administering SharePoint Sites Strongly Preferred
Strong troubleshooting skills across hardware, software, and basic networking
Experience supporting remote users and distributed teams
Excellent communication skills with a customer-service mindset
Strong organizational skills and ability to manage multiple priorities
Ability to work independently while collaborating with a remote team
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred
Additional Details
Remote role with occasional travel as needed
Must have reliable high-speed internet
Compensation & Benefits
Salary: $xxxxx- xxxxx annually (based on education and experience)
Annual bonus potential
Flexible working hours
Health, dental, and vision insurance
Company-paid disability insurance, life insurance, and Telehealth
Four weeks of vacation plus 7 company-paid holidays
401(k) plan with company match
Family-oriented culture
Career growth and leadership opportunities
Echo Power is a professional Engineering and Project Services company that operates in accordance with our core values of integrity, commitment to team, customer-focus, technical excellence, and optimism. We are a work-from-home company with a family-friendly culture that strives to serve our customers with excellence while creating opportunities for our people.
What You’ll Get To Do
As an IT Support Specialist at Echo Power, you will play a critical role in supporting the day-to-day technology needs of our growing, remote workforce. This role is ideal for an entry to mid-level IT professional who enjoys problem-solving, delivering excellent customer service, and helping build efficient, scalable systems.
You will partner closely with the IT Manager to ensure smooth onboarding experiences, maintain reliable systems, and support the continuous improvement of our IT infrastructure—including Microsoft 365 and SharePoint environments.
Your Key Responsibilities
Manage incoming IT support tickets, ensuring timely resolution and clear communication with end users
Set up and onboard new hires, including hardware provisioning, software installation, and system access
Administer and support Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint
Assist in maintaining and improving the company’s SharePoint site, including structure, content, and permissions
Track and manage company hardware inventory, including laptops, tablets, and accessories
Troubleshoot hardware, software, and basic network issues for a distributed workforce
Support user account management, access controls, and permissions across systems
Assist with software license tracking and renewals to ensure compliance and efficiency
Ability and willingness to quickly learn CMiC (companywide construction management software)
Document IT processes, knowledge base articles, and standard operating procedures
Provide friendly, responsive technical support and basic training to employees across the organization
Partner with the IT Manager on system improvements, tool implementations, and process optimization
What You’ll Bring
2–4 years of experience in IT support, help desk, or a similar role
Hands-on experience with Microsoft 365 (especially Teams, Outlook, OneDrive, and SharePoint)
Experience Building, Maintaining, Or Administering SharePoint Sites Strongly Preferred
Strong troubleshooting skills across hardware, software, and basic networking
Experience supporting remote users and distributed teams
Excellent communication skills with a customer-service mindset
Strong organizational skills and ability to manage multiple priorities
Ability to work independently while collaborating with a remote team
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred
Additional Details
Remote role with occasional travel as needed
Must have reliable high-speed internet
Compensation & Benefits
Salary: $xxxxx- xxxxx annually (based on education and experience)
Annual bonus potential
Flexible working hours
Health, dental, and vision insurance
Company-paid disability insurance, life insurance, and Telehealth
Four weeks of vacation plus 7 company-paid holidays
401(k) plan with company match
Family-oriented culture
Career growth and leadership opportunities