Infrastructure Administrator

Company Description

ECHO®, Payments Simplified®, is a leading provider of payment solutions that streamline transactions while reducing costs. With over 25 years of expertise, ECHO delivers innovative and secure payment solutions tailored to the needs of over 1.6 million insurers, service providers, consumers, and technology partners. ECHO securely processes $220 billion in payments annually, saving customers over $1 billion each year through seamless, flexible integrations. Dedicated to simplifying payments, ECHO drives customer satisfaction by offering payment choices for all payees.

Role Description

Maintain a reliable, secure on-prem and hybrid infrastructure with measurable outcomes in availability, change success rate, and incident response. This role shares ownership for core infrastructure platforms (virtualization, storage, firewalls, server lifecycle) and reduces single-thread risk in day-to-day operations and modernization initiatives.

Key Responsibilities

• Administer and support Windows and Linux servers, including core services and server lifecycle activities (build, patch, upgrade, decommission).
• Operate and maintain the virtualization platform (VMware and/or Hyper-V), including capacity planning, lifecycle management, and troubleshooting.
• Administer SAN/storage platforms, including configuration, performance monitoring, and capacity management.
• Support network troubleshooting and coordinate with network/security teams to resolve infrastructure incidents and performance issues.
• Implement and maintain monitoring and alerting, ensuring actionable telemetry and timely incident response.
• Execute backup/restore operations and validate recoverability through routine testing.
• Support firewall and segmentation change requests in partnership with network/security teams; follow established change control.
• Microsoft Intune administration for MDM platform.
• Contribute to modernization work (e.g., Windows Server upgrades and SQL high availability initiatives) by providing infrastructure readiness, implementation support, and operational handoff.
• Develop and maintain runbooks, standard operating procedures, and configuration documentation for core infrastructure services.
• Participate in on-call/after-hours support rotation as required.

Qualifications and experience

• 3 years of enterprise infrastructure administration experience supporting production environments.
• Demonstrated troubleshooting skills across server, virtualization, storage, and networking layers.
• Experience with Windows Server administration (Active Directory fundamentals, DNS/DHCP concepts, patching, hardening).
• Experience administering Linux systems in an enterprise setting (user/group management, services, patching, troubleshooting).
• Hands-on experience with backups, restores, and disaster recovery practices.
• Working knowledge of security best practices (least privilege, secure configuration, vulnerability remediation coordination).
• Ability to follow change management and incident management processes with clear communication and documentation.

Preferred skills and certifications

• VMware vSphere and/or Microsoft Hyper-V administration experience.
• Intune experience for endpoint/server management (where applicable).
• PowerShell scripting for automation and operational tooling.
• Experience with monitoring platforms and log analysis (tool-agnostic; ability to tune alerts and dashboards).
• Experience supporting firewall operations and segmentation workflows (in partnership with network/security teams).

Success measures

• Improved infrastructure availability and reduced incident duration through better coverage, faster triage, and stronger operational hygiene.
• Consistent on-time patching/upgrade execution aligned to change windows and compliance requirements.
• Validated backups and restore tests with documented results and remediation of gaps.
• Progress and throughput on infrastructure modernization initiatives (e.g., VMware upgrades, Windows Server upgrades, SQL HA/DR enablement).
• On-time deployment of servers meeting hardening standards.
• High-quality documentation/runbooks that reduce time-to-recover and simplify cross-coverage