What are the responsibilities and job description for the Key Account Manager position at ECHO East Coast Transportation?
ECHO East Coast Transportation is a premier provider of pre-arranged transportation services, renowned for its commitment to safety, service, comfort, and dependability. Based in Jacksonville, FL, the company has established itself as the trusted transportation partner for major clients like the Jacksonville Jaguars, CSX, and Acosta, as well as luxury resorts such as Ponte Vedra Inn & Club and Sawgrass Marriott. Our professional and customer-focused drivers ensure reliable and exceptional experiences for all clients. We offer a wide range of services, including airport transfers, bus charters, limousine services, corporate transportation, and event transportation for special occasions. With a focus on client satisfaction, we are dedicated to meeting diverse transportation needs with excellence.
This full-time, on-site Key Account Manager role is based in Jacksonville, FL. The Key Account Manager will be responsible for managing relationships with key clients, ensuring exceptional client satisfaction, and developing tailored business plans to address customer needs. Responsibilities include overseeing account management activities, analyzing data to optimize client services, offering outstanding customer support, and identifying new opportunities for growth. The role also involves working closely with internal departments to align client requirements with operational strategies.
- Proficient Account Management and Key Accounts expertise to build and maintain strong client relationships
- Demonstrates strong Analytical Skills and Business Planning capabilities to identify opportunities and deliver tailored solutions
- Excellent Customer Service skills to provide top-tier experiences for clients
- Strong verbal and written communication skills with the ability to liaise across teams effectively
- Problem-solving mindset with the ability to adapt and respond in a rapidly changing environment
- Relevant experience in transportation or logistics industries is a plus
- Bachelor's degree in Business, Marketing, or a related field preferred
- Proficiency in customer relationship management (CRM) software is a bonus