IT Associate

Location: Norcross, GA (4 days onsite, 1 day remote)

Reports to: IT Manager

Employment Type: Full-time

About ECCO

Headquartered in Norcross, GA, ECCO is one of the largest North American distributors of natural gas measurement products, gas control products, data acquisition products and services.

Compensation & Benefits

-Competitive base salary

-Quarterly Profit Sharing (after qualification period has ended)

-Unlimited sick time and 4 weeks paid vacation.

-100% employer-paid health insurance for the employee and their family.

-Continuing education support: ECCO will send you to relevant conferences and finance certification training, exam fees, and annual membership dues.

Role Mission

Keep ECCO’s workforce productive and secure by owning endpoint management, Microsoft 365/Azure administration, Zoom Phone telephony, and core user/network support, ERP support and administration.

Core Responsibilities

-Microsoft 365 / Entra ID: Manage identity lifecycle, license assignments, mail flow, Conditional Access/MFA, shared/resource mailboxes, and basic DLP.

-Intune / Endpoint Management: Own Autopilot provisioning, compliance and configuration profiles, Windows Update rings, BitLocker, Win32 app packaging, device remediation, and PowerShell automation.

-Windows 11 Support (Tier 1–2): Handle imaging, patching, drivers, and coordinate hardware break/fix; resolve escalated endpoint issues.

-Helpdesk Ticketing Management: Address all incoming tickets to the helpdesk. Categorize and prioritize requests. Modify RMM policies to increase IT support efficiency.

-Networking (hands-on, light): Support TCP/IP, DHCP/DNS, Wi‑Fi and VLAN basics, printer/scanner connectivity; coordinate with ISP and vendors.

-Zoom Phone Administration: Provision users/licenses, manage numbers and porting, design and maintain call queues/auto attendants, configure business/after-hours/holiday routing, ensure E911/Nomadic E911, provision desk phones as applicable, monitor QoS/MOS in Zoom analytics, and manage carrier/vendor escalations. Maintain change logs.

-ERP: Epicor Solar Eclipse Administration: Provision/deprovision users, govern roles/permissions (RBAC), maintain menus/profiles, perform minor configuration (fields/forms/workflows) in sandbox first, execute small data corrections under change control, manage vendor support tickets, publish release notes and end-user training snippets.

-Security & Compliance Hygiene: Ensure device encryption and least privilege; support phishing response and escalation; maintain Defender for Endpoint basics. Participate in ISO 27001 certification and re-certification for our branches.

-Documentation & Enablement: Maintain SOPs and self‑service KB articles; track assets/inventory and manage renewals.

-Office Workforce Support: The IT Associate will be responsible for supporting our team in-person at the Norcross office 4 days a week. This role requires travel to our other four locations twice a year to provide in-person support to those teams as well.

Qualifications

Must‑Have

-2–5 years in IT support/endpoint administration in a Windows 11 Microsoft 365 environment.

-Hands‑on administration with Intune/Autopilot and Entra ID/Microsoft 365.

-Experience with a major platform ticketing/RMM system

-Working knowledge of VoIP administration concepts (call routing, queues, auto attendants, E911, porting, QoS)

-Networking fundamentals: TCP/IP, DHCP/DNS, Wi‑Fi, VLAN basics.

-PowerShell proficiency for routine admin tasks; strong customer communication skills.

-Must be willing to travel via air to our other locations. This position requires up to 25% travel

Nice‑to‑Have

-Microsoft certifications: MD‑102 (Endpoint), MS‑102 (M365), AZ‑104 (Azure), SC‑900 (Security Fundamentals).

-CompTIA certifications: Network , Security , etc.

-Deeper Zoom Phone/VoIP experience (SIP/QoS)

-ERP experience, preferably Epicor Solar Eclipse (role design, sandbox testing, change management).

-Defender for Endpoint, Purview/DLP, and general SSO implementation (SAML/OIDC) experience