Claims Consultant

About The Role

ECBM is looking for a Claims Consultant to join our team! This person will report to the Claims Manager. They will contribute to the profit and growth of ECBM by handling routine claims effectively and efficiently so that claims are handled properly, with a service that makes clients and companies want to continue business with ECBM.

Responsibilities

• Handle overall claim resolution on non-major claims:
• Through working with ECBM personnel and insurance companies to resolve claims to the satisfaction of clients and the insurance companies.
• By developing overall understanding and knowledge of coverages to assist in completion of claims.

• Process incoming mail/paperwork in a timely and orderly fashion. Receive information on all claims.
• Process paperwork in a reasonable amount of time (in and out 1-2 days) and accurately.
• Pass on major claims to Claims Executive
• Keep files up-to-date and organized.
• Assign follow up to Associate for information for file.

• Become actively involved in client contact, including taking reports, obtaining updates, and troubleshooting.
• Use courteous phone contact with clients including empathizing and maintaining good rapport.
• Handle more critical situations in absence of supervisor.
• Understand and delve into covered claims and advising clients.

• Maintain good relationships with company claim representatives.
• Provide correct information including limits, endorsements, etc.
• Obtain status on claims with company, including working out problems that arise.
• Maintain good rapport, while remembering to work for the client’s interests.

• Special Projects as assigned by management.