What are the responsibilities and job description for the Account Manager (Customer Service) position at eCapital Freight Factoring Corp.?
$1,000 Sign-On Bonus!
About Us:
eCapital Factoring Corp. creates financial freedom for its customers by offering fast, reliable payment for invoices. With nearly three decades of financial services expertise focused on keeping small-to-medium companies in business, eCapital leads through knowledge, innovation and thoughtful problem solving for clients. We truly love to help our clients grow and this is a position where you can grow too.
- Compensation:
- $38,000-$45,000 salaried position annually, depending on experience.
We are looking for a bilingual (English/Spanish) individual ready to hit the ground running, or further their career in the finance industry with our team! With eCapital you will find a warm, professional environment with many opportunities for growth, learning and advancement. Our generous benefits package will also be available for you when you join us.
As an Account Manager, you will be working closely with our clients to help them with their financial needs, and you will be a very valued member of our team.
Responsibilities:
In this position, you will be managing a portfolio of multiple client accounts (this is not a sales position). Your responsibilities will include, but are not limited to:
- Approving and processing client funding.
- Providing accurate accounting of held/denied invoices.
- Implementing risk identification and mitigation.
- Ensuring customer compliance.
- Communicating and coordinating with colleagues as needed.
- Providing general customer service/support with a positive, professional attitude.
Skills:
- Ability to prioritize tasks and client inquiries.
- Ability to identify, take ownership for, and solve problems.
- Strong attention to detail with an ability to identify errors.
- Highly accurate math/accounting skills.
- Customer service oriented with an ability to remain focused and friendly.
Requirements:
- Proficient in Microsoft Office
- Fluent in both Spanish and English
- This is a fully in-office position located in Fort Worth, and is not remote.
Salary : $38,000 - $45,000