What are the responsibilities and job description for the Service Coordinator position at ECAM?
Job Description
Looking for Your Next Challenge? Step into Your Future as ECAM’s Newest Service Coordinator!
The Service Coordinator position is responsible for managing repair cases, coordinating with technicians, subcontractors, and third-party vendors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair case.
What’s In It For You
ECAM, a GardaWorld company, is a leader in security technology and remote surveillance. With a mission to deliver smarter, more efficient security solutions, ECAM protects construction sites, commercial properties, and critical infrastructure with cutting-edge mobile surveillance units, AI-driven monitoring, and professional guard services. Their integrated approach helps clients reduce risk, prevent loss, and maintain peace of mind—24/7.
It is the policy of ECAM to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, ECAM complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of ECAM not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
Qualifications
Education
Looking for Your Next Challenge? Step into Your Future as ECAM’s Newest Service Coordinator!
The Service Coordinator position is responsible for managing repair cases, coordinating with technicians, subcontractors, and third-party vendors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair case.
What’s In It For You
- Competitive Pay: $28.00 - $32.00/hour, Full-Time
- Work Site Location: Long Beach, CA
- Set Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may offer overtime.
- Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
- Working Conditions: Office Environment
- Career Growth: Career growth opportunities at ECAM
- Work with Service Manager to coordinate the activities of the Service department.
- Serve as the liaison between Service, Sales, and the customer.
- Remotely troubleshoot and resolve service issues and concerns as needed
- Coordinate field service visits, ensuring technicians or subcontractors have the equipment, parts, and resources required to complete repairs and maintenance
- Regularly monitor backlog of open service issues and work toward resolutions
- Prepare and follow up on quotes for customers
- High School Diploma
- Previous experience working in field service operations.
ECAM, a GardaWorld company, is a leader in security technology and remote surveillance. With a mission to deliver smarter, more efficient security solutions, ECAM protects construction sites, commercial properties, and critical infrastructure with cutting-edge mobile surveillance units, AI-driven monitoring, and professional guard services. Their integrated approach helps clients reduce risk, prevent loss, and maintain peace of mind—24/7.
It is the policy of ECAM to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, ECAM complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of ECAM not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
Qualifications
Education
Salary : $28 - $32