What are the responsibilities and job description for the CIP Customer Service Representative position at eCallogy, LLC?
eCallogy in partnership with ACD Direct, Inc. is hiring Customer Service Representatives for Colorado's Crisis Intervention Program. Apply for the chance to work for a fast-growing, well established contact center technology company, and work side-by-side with a dynamic team of talented professionals. This fast-paced environment provides opportunities to grow and work with a solid team that fosters their employee and client connections long term.
*This is a work from home position - Seasonal 5-6 months*
*Tentative start date is September 21st, 2026*
>>>>> Due to our current state contracts, we are unable to hire in these states at this time: CO, NV, CT, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AL, AR, ID, WY, WA, AK, HI, PR
All applicants applying from these states unfortunately cannot be considered.
Job Duties:
Answer inbound calls from applicants or potential applicants of Colorado’s Crisis Intervention Program.
Provide resources and support to callers on our crisis and information lines.
Provide knowledgeable responses to telephone inquiries in a courteous and professional manner.
Assist callers with application processes
Ensure you are familiar with all resources available to successfully complete the work as described.
Utilize available systems, knowledgebase and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
Refer escalated calls to appropriate levels as needed.
Handle all callers with respect and compassion
Accurately utilize software, databases, scripts and tools appropriately
Skills and Requirements:
Excellent interpersonal skills and the ability to organize simultaneous tasks
Must be able to type a minimum of 30 WPM
Proven ability to work as a member of a team
Windows PC Required, (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
Windows 10 or newer
16GB of RAM on your PC
Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
Private work at home environment free from interruption and distraction
USB Headset
Webcam (for internal team meetings)
Position has Part Time and Full Time shifts (limited Full Time shifts)
Schedules will be Monday - Friday (Off on Federal and some State Holidays)