Public Health Office Assistant

One of our clients in the Government domain is seeking a Public Health Office Assistant to support the Division of Community Health Services (CHS) by performing clerical and administrative duties in the health department dental clinic. The selected candidate will assist with patient registration, scheduling, patient check-in and check-out, referral coordination, data entry, and other office support functions while providing excellent customer service and maintaining efficient clinic operations.

Public Health Office Assistant
Onsite
Athens, TN
12 Months

Responsibilities

• Schedule and manage patient appointments.
• Inform patients of any visit requirements.
• Collect and update client demographic information for registration purposes.
• Review documentation to determine eligibility for federal and state programs.
• Input data into the health department management information systems.
• Interact with multiple computer software systems to input/receive information.
• Process the cash drawer and balance to ensure fiscal responsibility.
• Inform clients of their rights and responsibilities for participation in programs.
• Obtain prior authorization per guidance before releasing medical information.
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable.
• Compile appropriate forms for services requested to ensure efficient clinic flow.
• Scan and index records into the electronic dental record.
• Maintain a positive, constructive, and cooperative work environment.

Required Qualifications

• High School Diploma or equivalent.
• Experience equivalent to two years of full-time customer service delivery and/or clerical/office work.
• Current driver//'s license.
• Tennessee Bureau of Investigation (TBI) background check.

Required Skills

• Customer service experience.
• Clerical and office support experience.
• Patient registration and scheduling.
• Data entry skills.
• Ability to work with multiple computer software systems.
• Cash handling and balancing.
• Record management and document scanning.
• Strong communication and organizational skills.
• Team-oriented and self-motivated.
• Willingness to travel throughout the region as needed.
• Desired Skills
• Active Tennessee Registered Dental Assistant (TN RDA) license.
• Dental front office experience.
• Knowledge of dental terminology.
• Experience with insurance coding.
• Ability to assist chairside during emergencies or staffing shortages.

Schedule

• Monday - Friday
• 8:00 AM - 4:30 PM EST
• 8 hours per day

Travel

• Travel throughout the region as needed.