What are the responsibilities and job description for the Information Technology Service Desk position at eBusiness Solutions, Inc.?
One of our clients in the government domain is seeking a Help Desk Analyst / IT Support Specialist / Service Desk Technician
Work Location: Nashville, TN - Onsite
Duration: Long term Contract
Technical Qualifications/Skills
- IT Help Desk / Call Center Support
- Active Directory Administration (Password Resets, Account Unlocks, User Management)
- Printer Administration & Troubleshooting (Server and Local Print Queues)
- Mobile Device Management (iOS/iPhone/iPad Deployment and Support)
- Network & Remote Support Troubleshooting (VPN, Wi-Fi, LTE, RDP, MSRA, Teams, WebEx)
Business Qualifications/Skills
- Customer Service & End-User Support
- Ticket Management using ServiceNow
- Incident Resolution & Problem Solving
- Communication & Interpersonal Skills
- Multi-Tasking in High-Volume Support Environments
Other Relevant Skills
- Video Conferencing Support (Cisco WebEx, Microsoft Teams, Cisco Presence)
- Application Troubleshooting & User Access Management
- Hardware Deployment & Configuration
- Account Permissions & Security Administration
- Technical Documentation and Support Procedures